AX11000 WAN 2.5gbps port

AX11000 WAN 2.5gbps port

AX11000 WAN 2.5gbps port
AX11000 WAN 2.5gbps port
2025-05-31 04:16:03
Model: Archer AX11000  
Hardware Version: V1
Firmware Version: 1.3.4 Build 20230906 rel.74809(5553)

I have not seen many posts in the past 2 years regarding the defective 2.5gbps WAN ports on this router.

It seems that many have given up on TPLink, as I have.

I am using approximately 12 TPLink devices, I will never buy another.

Tech support is argumentative and combative, replacements are as shoddy as the original and bearing the cost of the replacement for a warranty is absurd.

TPLink should be cross shipping replacements and not burdening customers with credit holds.

I have become fed up with the excuses, the blaming of other entities and TPLink's poor reputation for support and craftsmanship.

I have had too many "chats" with tech support, it is not worth my health or sanity.

I have demonstrated that the WAN port, on 2 devices, does not ever come close to achieving 2.5gbps speed.

I have provided test results that the ISP is providing 2gbps DL/UL and the techs still fight me and blame the ISP for the defects in TPLink products.

I am done, I am not going to request any more support.

I am, however, going to spread the word that TPLink is unreliable, difficult to work with and scamming their customers.

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Re:AX11000 WAN 2.5gbps port
2025-06-30 23:55:45

  @donj001 

After much time and effort, exhausing engagements with Tech Support, I have realized that I will never achieve 2Gbps internet speed with this device.

I do receive the above speed, actually I receive 2.5Gpbs directly connected to ISP. This device will not achieve this speed, replacement devices do not

enhance the quality. I am left with the realization that further time consuming efforts on my part are pointless with this complany. I will, therefore, continue

to use this device, until the warranty is exhausted and then purchase a high quality (not TPLink) gateway and use this device as an access point, until it

finally fails, which should not be too long after the warranty expires. In addition, there is a matter of spite that I detect from those involved with the

replacement products. I purchased a version 2 model and continue to receive version 1 models in exchange. The fact that I am being provided with

inferior products, is a sign that this company has little concern for it's customers. Also, the mere fact that I am seriously expressing that I am receiving

inferior replacements, is in itself humorous, as all of the products are inferior. I am currently deploying over a dozen TPLink products, I will not be

purchasing or deploying any more. You have lost a customer TPLink, you should take no pride in your poor service or support.

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