Deco router will not connect to the Wi-fi
I have no issue connecting my devices to the Deco router, but the router will not connect to the internet. I have an Arris modem from RCN. I called RCN and they can see it's not connecting but they said they did everything they could on their end. Please help. I'm at my wits end with this.
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Did you power off both the Deco and Modem?
The general way to add a NEW router or Deci unit is to POWER them both OFF. Then power up the modem and when fully up, then power up the Deco/Router.
Modem's tend to keep the last device they connected too it not powered off. So no doing so, when you connect the Deco, the modem will not 'talk' to it.
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@IrvSp Yep, I did the whole power off and then power on. I tried the rebooting task. I did all the trouble shooting that i found in the FAQs.
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Have you tried a different cable between the 2? I assume the same cable was used and worked thoguh? If so, check the ports, make sure they are not damaged in any way.
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