network stability issues

network stability issues

network stability issues
network stability issues
2025-07-03 18:49:33
Model: Deco XE75   Deco M9 Plus   Deco X68  
Hardware Version: V2
Firmware Version: 1.2.14

I recently started having connection issues on my network.  Specificly a new Amazon firestick 4K perioticaly looses connection and shoes an error message similar to "network error is preventing connection".  sometimes I can get it to reconnect by power cycling the firestick and others I need to reboot the entire mesh.  I have other firesticks that function properly when this on is offline. also have an e-reader as well as a smart switch that looses the network and needs reset or power cycled to reconnect .  network setup is XE75 as the main in router mode with direct connection to ISP (Fioptics). Ethernet backhaul to 2 additional nodes (X68 and M9 Plus) and wireless backhaul to 3 additional nodes (X68 and 2 - M9 Plus). All nodes have most current firmware. Network optimization in the app shows "perfect".  Signal strength seems good everywhere and the problem devices are less than 10 feet from a node. Sometimes the network seems slower than normal but have done no testing to confirm actual speeds.  Usually speeds are above 400MB which is what I'm supost to get from my ISP.  Any ideas?

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Re:network stability issues
2025-07-03 19:53:25

  @DKS736 

 

You should open a support ticket into this I have included the steps below 

 

1. Email support at support.usa@tp-link.com.
2. Include the model number of your Deco router, as well as the hardware and firmware versions.
3. Describe the issues you are facing and send the email.
4. Within a few minutes, you will receive an automated response with a TKID number.
5. Upon receiving this email, please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then, reply to the email you just received, attach the log file, and kindly request that your ticket be escalated to a senior engineer for further assistance.

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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