@jmporter 

Apologies for the delayed response. I also have an XE75 Pro Deco's, and the issues you're describing appear to be display issues in the deco app. Based on my experience with similar display issues, when the Deco devices show as green but the iOS app indicates they are offline, it often related to am app/firmware version.problem.

To clarify, are you still able to access internet through these devices that appear green? If so, it suggests that they are functioning online, and the offline status in the app may be a display error rather than a connectivity issue.

These types of display discrepancies have been resolved in the past through firmware updates and updates to the Deco app itself. I recommend trying the following steps:

1. Ensure you are running the latest version of the Deco iOS app. Please visit the App Store and verify that you have the most recent version installed.

2. Update the firmware of all your Deco devices. Please note that the Deco app may not always display the latest firmware version. To check and update, log in to your Deco account via the following link. http://tplinkdeco.net/

Once logged in:
    - Click on "Advanced"
    - Select "System"
    - Choose "Firmware Upgrade"
    - Scroll to the bottom of the page and click "Check for Upgrades."
    - Download and install any available firmware updates.

After completing these steps, please see if the display issue is resolved. If the problem persists, I recommend submitting a support ticket. I will provide further instructions below on how to do so.

1. Email support at support.usa@tp-link.com.
2. Include the model number of your Deco router, as well as the hardware and firmware versions.
3. Describe the issues you are facing and send the email.
4. Within a few minutes, you will receive an automated response with a TKID number.
5. Upon receiving this email, please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then, reply to the email you just received, attach the log file, and kindly request that your ticket be escalated to a senior engineer for further assistance.

Before sending the email include the link below.

https://community.tp-link.com/us/home/forum/topic/834512