HomeShield Sub Transfer to new Deco system?

HomeShield Sub Transfer to new Deco system?

HomeShield Sub Transfer to new Deco system?
HomeShield Sub Transfer to new Deco system?
2 weeks ago - last edited 2 weeks ago
Model: Deco X90  
Hardware Version:
Firmware Version:

Hi - contemplating an upgrade to a BE14000 system and wondering if my HomeShield subscription will transfer seemlessly from my X90 to the BE14000.

 

Mark

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#1
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Re:HomeShield Sub Transfer to new Deco system?
2 weeks ago

  @LazyBrewer 

 

As long as the BE14000 firmware supports it then yes :) 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:HomeShield Sub Transfer to new Deco system?
2 weeks ago

  @HelpFixDecoApp 

 

So the HomeShield subscription is account based, and not tied to the existing hardware?

 

Mark

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#3
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Re:HomeShield Sub Transfer to new Deco system?
2 weeks ago

  @LazyBrewer 

 

The way I understand it your HomeShield subscription is tied directly to your tp-link ID but your hardware still has to support it. Example if you had a Deco M9+ it wouldn't support HomeShield but it would support HomeCare which came before HomeShield 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#4
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Re:HomeShield Sub Transfer to new Deco system?
2 weeks ago

  @LazyBrewer See this article Q7 on how to transfer to a new network.  Bottom line you should be fine so long as you don't want two subscriptions, which requires a separate TP-LInk ID and a different Google or Apple ID...

 

https://www.tp-link.com/us/support/faq/3293/

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#5
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