I created a profile for each of my kids and added their iPads. I set a 2 hour per day time limit to use their devices. The kids were at school all day and when they returned to use their iPads their 2 hours had been used for the day and proceeded to block them from usage. How is that possible they were using their iPads that were at home and they were in school?
First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.
I recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 847160] Parental Control time limits not working properly
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/us/home/forum/topic/847160
Model&Version: [User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]
In the template above please fill in the areas that say [User Provided]. This will open a case with our engineering team, and they will work with you via email.
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