Not getting gigabyte speed with my AX3000 router

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Not getting gigabyte speed with my AX3000 router

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Not getting gigabyte speed with my AX3000 router
Not getting gigabyte speed with my AX3000 router
2025-11-09 01:48:35
Model: Archer AX3000  
Hardware Version:
Firmware Version: Newest

Recently switched over from Comcast coaxial 300 MB speed internet to HBC fiber optic 2GB connection. Connected to a modem with a 10 GB port directly to the router with a distance of about 4 ft. Using the TP-Link seed test show 600 to 800 megabytes per second. I've done a factory reset on the router. Set up the Wi-Fi again. Rebooted and check connections on the GP 4021X modem . Speed still vary. Sometimes I upload as higher than the download which I rate is normal for fiber. Still below half of what we should be receiving. HBC is playing the finger at TP-Link router. No QOS enabled. Anyone else share the same experience or have any advice for me?

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Re:Not getting gigabyte speed with my AX3000 router
2025-11-09 13:44:22 - last edited 2025-11-09 13:45:04

  @Hastingsmn Welcome to the forum.  I am afraid your AX3000 router supports up to 1 Gb speed Ethernet and is not ideal for 2 Gb service.  If you are allowed to return/exchange it for a different model I would highly recommend that vs trying to sort out why you aren't getting around 94x Mbps speed tests...

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Re:Not getting gigabyte speed with my AX3000 router
2025-11-09 19:16:54

e5f2ed62bc5f466c9ec745fededd120c  @jzchen It lists up to 3 Gbps

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Re:Not getting gigabyte speed with my AX3000 router
2025-11-09 19:30:11

  @Hastingsmn I'm afraid most/almost all router manufacturers advertise their routers based on maximum WiFi throughput.  This is because they know most purchasers will connect multiple/many devices via WiFi, and it can handle communication among devices effectively as such.  I would dare say it is borderline false advertising because as I mentioned the specifications show 1 Gb Ethernet ports, so even if you connect your 2 Gb service it is immediately capped at 1 Gbps both download and upload.  It is troubling that you are getting such limited upload speeds (low 100s) which should be around 940 Mbps, both ways, but I am hoping the store you purchased the AX3000 allows returns/exchanges and you can get something more appropriate, vs troubleshoot why you aren't getting 1 Gbps.  To take advantage of your service speed ideally you want a router model with 1 minimum but in my opinion better with 2 2.5 Gb Ethernet ports.

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