Not getting gigabyte speed with my AX3000 router

Not getting gigabyte speed with my AX3000 router

Not getting gigabyte speed with my AX3000 router
Not getting gigabyte speed with my AX3000 router
a week ago
Model: Archer AX3000  
Hardware Version:
Firmware Version: Newest

Recently switched over from Comcast coaxial 300 MB speed internet to HBC fiber optic 2GB connection. Connected to a modem with a 10 GB port directly to the router with a distance of about 4 ft. Using the TP-Link seed test show 600 to 800 megabytes per second. I've done a factory reset on the router. Set up the Wi-Fi again. Rebooted and check connections on the GP 4021X modem . Speed still vary. Sometimes I upload as higher than the download which I rate is normal for fiber. Still below half of what we should be receiving. HBC is playing the finger at TP-Link router. No QOS enabled. Anyone else share the same experience or have any advice for me?

  0      
  0      
#1
Options
3 Reply
Re:Not getting gigabyte speed with my AX3000 router
a week ago - last edited a week ago

  @Hastingsmn Welcome to the forum.  I am afraid your AX3000 router supports up to 1 Gb speed Ethernet and is not ideal for 2 Gb service.  If you are allowed to return/exchange it for a different model I would highly recommend that vs trying to sort out why you aren't getting around 94x Mbps speed tests...

  0  
  0  
#2
Options
Re:Not getting gigabyte speed with my AX3000 router
a week ago

e5f2ed62bc5f466c9ec745fededd120c  @jzchen It lists up to 3 Gbps

  0  
  0  
#3
Options
Re:Not getting gigabyte speed with my AX3000 router
a week ago

  @Hastingsmn I'm afraid most/almost all router manufacturers advertise their routers based on maximum WiFi throughput.  This is because they know most purchasers will connect multiple/many devices via WiFi, and it can handle communication among devices effectively as such.  I would dare say it is borderline false advertising because as I mentioned the specifications show 1 Gb Ethernet ports, so even if you connect your 2 Gb service it is immediately capped at 1 Gbps both download and upload.  It is troubling that you are getting such limited upload speeds (low 100s) which should be around 940 Mbps, both ways, but I am hoping the store you purchased the AX3000 allows returns/exchanges and you can get something more appropriate, vs troubleshoot why you aren't getting 1 Gbps.  To take advantage of your service speed ideally you want a router model with 1 minimum but in my opinion better with 2 2.5 Gb Ethernet ports.

  1  
  1  
#4
Options