Archer AXE75 wireless won't connect to internet

Archer AXE75 wireless won't connect to internet

Archer AXE75 wireless won't connect to internet
Archer AXE75 wireless won't connect to internet
16 hours ago
Model: Archer AXE75  
Hardware Version: V1
Firmware Version: I don't know.

My router's wireless internet won't connect to the internet. My desktop connected by ethernet connects to the internet. WiFI devices can connect to the router but not the internet. They also disconnect frequently. 

 

 

Back of the router says:

 

Model: Archer AXE75

AXE5400 Tri-Band Wifi 6E Router

 

US/1.6 (I'm assuming this is the hardware revision.)

 

I can't tell you the firmware version because I can't open the admin panel. It times out when I try to connect to it from my desktop. 

 

Things I've done so far:

 

Turn off and wait 30 seconds before turning it back on.

Factory reset

 

None of what I have done has worked. Also when I do a factory reset, it won't let me finish the setup. It times out on the 4th or 5th step. Then it won't let me access the admin panel. 

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#1
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4 Reply
Re:Archer AXE75 wireless won't connect to internet
15 hours ago

  @ntolman I'd like to clarify that it only lets me do the setup when I do a factory reset. It fails to connect to the internet during setup. Then after a bit I can't access tplinkwifi.net. It just times out and says "Device Disconnected"

 

My ethernet internet works. It's what I'm using to access the forums. 

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#2
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Re:Archer AXE75 wireless won't connect to internet
14 hours ago

  @ntolman After some testing I can get my phone to connect to 5G and my laptop to 2.4G. But my tablet won't connect to either. All of them could connect to 5G yesterday,

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#3
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Re:Archer AXE75 wireless won't connect to internet
11 hours ago

  @ntolman If you can please try using the TP-Link Tether App to try to set it up.  Make sure if given the option, to update the firmware to the latest.

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#4
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Re:Archer AXE75 wireless won't connect to internet
10 hours ago

  @jzchen The issue resolved itself on its own. I'm not sure what was causing the problem.

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#5
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