Ethernet ports don’t work

Ethernet ports don’t work

Ethernet ports don’t work
Ethernet ports don’t work
a week ago
Model: Deco XE5300  
Hardware Version:
Firmware Version: 1.4.5

I moved my main deco that connected to my router and my wired network, and the wired network ports stopped working. I get a Link, but no IP on port 1 , port 2 is the only one that works to get an ip from the modem and port 3 does not show a link .

 

i tried getting a different unit to be the main, and the same issue on that unit .

 

i factoried reset my entire network, and reconnected a single device, and the same issue . Iptv /clan if disabled .

 

looks like all my units have the same issue - any suggestions?

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#1
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Re:Ethernet ports don’t work
Friday
Bump for help
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#2
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Re:Ethernet ports don’t work
Yesterday

  @DaWiMe 

 

Thanks for reaching out! I understand that after moving your main Deco, you're experiencing issues with the Ethernet ports • specifically Port 1 shows a link but doesn't provide an IP address, Port 2 works correctly with the modem, and Port 3 shows no link at all. You've already tried using different Deco units as the main unit, factory resetting the network, and confirmed IPTV/VLAN is disabled, but the issue persists across all units.

Based on your description, it appears there may be issues with the Ethernet ports on your Deco units. Please follow these troubleshooting steps to help identify the problem:

1. Test the Ethernet cable and connected device:
Disconnect your device (PC or other equipment) from the Deco, and connect it directly to the modem (or another device known to be working) using the same Ethernet cable to confirm whether the device and Ethernet cable are functioning properly.

2. Check if the issue is with the cable or device:
If the device still indicates that no Ethernet cable is connected, the issue is likely not with the Deco, but may be related to the device's Ethernet port or the Ethernet cable itself.

3. Try different Ethernet cables:
Use different Ethernet cables and verify their functionality by connecting them to another device with a confirmed working Ethernet port.

4. Test all Ethernet ports on the Deco:
If both your device and Ethernet cable are confirmed to be working, test all the Ethernet ports on the Deco for comparison to see if the behavior differs across ports.

If the issue persists after trying these steps, please reply 'talk to agent' to connect with our support team and provide the results of the above troubleshooting steps for further assistance.

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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