Hard Wired Deco Satellite offline

Hard Wired Deco Satellite offline

Hard Wired Deco Satellite offline
Hard Wired Deco Satellite offline
Saturday
Model: Deco X5000  
Hardware Version:
Firmware Version: 1.4.0 Build 20241212

I've got one hard wired (Ethernet) satellite that is persistently stating its offline. I've rebooted all the units. I have the X5000, 2 satellites and one outside satellite. It's currently flashing blue like it's ready to connect, but no joy. I could sure use some assistance from the community.

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#1
5 Reply
Re:Hard Wired Deco Satellite offline
Yesterday

  @63GBPackerfan 

 

Are any of the decos the main deco?  Is that the one thats flashing blue? 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
Re:Hard Wired Deco Satellite offline
Yesterday

  @HelpFixDecoApp No, the main unit is functioning, along with another Ethernet connected satellite and wireless outdoor satellite. 

HelpFixDecoApp wrote

  @63GBPackerfan 

 

Are any of the decos the main deco?  Is that the one thats flashing blue? 

 

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#3
Re:Hard Wired Deco Satellite offline
Yesterday

  @63GBPackerfan 

 

The unit that won't set up try reseting it by pressing and holding the reset button on the bottom of the deco for 1 to 2 seconds 

 

Then use this FAQ to add it to the deco app 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#4
Re:Hard Wired Deco Satellite offline
Yesterday

  @HelpFixDecoApp Thank you. I tried that and no luck either.

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#6
Re:Hard Wired Deco Satellite offline
21 hours ago

  @63GBPackerfan 

 

Is the led still blinking blue? 

 

Do you have another device you can download the deco app on? If so download the app on the new device and make a new tp link account and try setting up that one unit on the new account. Want to see if the set up process is even working or if the device is bricked 

 

Let me know what results you get. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#7