Wifi Extender - Will Not Connect to Router. All attempts made including MAC List

Wifi Extender - Will Not Connect to Router. All attempts made including MAC List

Wifi Extender - Will Not Connect to Router. All attempts made including MAC List
Wifi Extender - Will Not Connect to Router. All attempts made including MAC List
a week ago
Model: RE315  
Hardware Version:
Firmware Version:

Wifi extender was working fine for two years. After the exterior ethernet cable was severed during a storm and reconnected it has not been able to reconnect to the router. I've tried all possible steps to connect the extender to my att router. Several factory resets and reboots for both the extender and router. I've added the mac address to the ip's mac exception list. It will not connect to the interenet. The steps in the forum haven't helped. Any suggestions or tips would be appreciated. I am streched already on my knowledge level around systems and servers. I feel like taking the extender outside with a hammer at this point. 

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3 Reply
Re:Wifi Extender - Will Not Connect to Router. All attempts made including MAC List
Thursday

  @poachedcarrot 

 

How are you configured the extender?  Is it in AP mode, RE mode, or being used as an EasyMesh satellite?   Are you seeing any error codes or anything like that?

Carl | TP-Link Systems Inc. Survey: Share Your Experience and Help Shape the Future of TP-Link Support Make Your Home Wi-Fi Greener with Power-Saving Features Check out Our Community Newsletter and Monthly Firmware Updates in our Knowledge Base Contact Support Join our Official Subreddits: r/tplink, r/tapo, r/omada_networks
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Re:Wifi Extender - Will Not Connect to Router. All attempts made including MAC List
Friday

  @Carl There aren't any error messages other than the wifi connection attempts "The wi-fi netowork "XXXXXX" is not connected to the internet. There are no errors with the tp app. Its network status within the app is labeled as "online" and that the RE315 is working well. The LAN settings are obtaining an IP address automatically, DHCP settings are auto. It's operation mode is range extender.  

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Re:Wifi Extender - Will Not Connect to Router. All attempts made including MAC List
Yesterday

  @poachedcarrot 

 

Who is the manufacture of the router? 

Carl | TP-Link Systems Inc. Survey: Share Your Experience and Help Shape the Future of TP-Link Support Make Your Home Wi-Fi Greener with Power-Saving Features Check out Our Community Newsletter and Monthly Firmware Updates in our Knowledge Base Contact Support Join our Official Subreddits: r/tplink, r/tapo, r/omada_networks
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