Periodically, Deco W7200 won't allow macbook to reconnect

Periodically, Deco W7200 won't allow macbook to reconnect

Periodically, Deco W7200 won't allow macbook to reconnect
Periodically, Deco W7200 won't allow macbook to reconnect
Yesterday
Model: Deco W7200  
Hardware Version:
Firmware Version:

Periodically (maybe every few week) when I turn on my MacBook, the Deco W7200 will not allow it to connect. In order to resolve that, I have to go into the Deco App and delete the mac from the list of offline clients. Then the macbook is allowed to connect without any issues.

 

The macbook is set with a fixed private mac address on this network. 

 

 

  0      
0
#1
Options
1 Reply
Re:Periodically, Deco W7200 won't allow macbook to reconnect
19 hours ago

  @klflote 

 

Welcome to the community.

 

While deleting the device from the offline client list does resolve it temporarily (as it clears stored connection preference settings), there are a few additional steps you can try to prevent this from recurring:

1. Check Access Control settings: In the Deco app, go to More > Access Control (Allow List or Block List) and make sure your MacBook is not accidentally being blocked.

2. Disable Fast Roaming: Go to the Deco app > More > Advanced > Fast Roaming, and turn it off. This can sometimes interfere with specific devices reconnecting properly.

3. Change the Wi-Fi encryption method: Go to the Deco app > More > Wi-Fi Settings, and set the encryption method to WPA2/WPA-PSK. Then try reconnecting your MacBook.

4. Keep firmware and app up to date: Go to More > System > Update Deco in the app to check for firmware updates, and make sure your Deco app is also updated via the App Store.

Since your MacBook is set to use a fixed private MAC address on this network, the issue is less likely to be MAC-address-related, but the steps above — especially disabling Fast Roaming — are worth trying to prevent the recurring disconnection issue.

If the problem continues after trying these steps, please reply back to this post. 

 

Thanks 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
  0  
0
#2
Options