Xbox One Netflix error nw-2-5
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Xbox One Netflix error nw-2-5
2016-12-02 15:11:07
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Model :
Hardware Version :
Firmware Version :
ISP :
Ever since I upgraded my router/modem to the CR700, I am unable to get Netflix to work on my Xbox One. It always gives me the NW-2-5 error. I've seen others on the Web who have this model having the same problem. Is there a fix for this yet?
Hardware Version :
Firmware Version :
ISP :
Ever since I upgraded my router/modem to the CR700, I am unable to get Netflix to work on my Xbox One. It always gives me the NW-2-5 error. I've seen others on the Web who have this model having the same problem. Is there a fix for this yet?
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Re:Xbox One Netflix error nw-2-5
2016-12-31 22:53:36
Submitting a ticking on CR700 crashing when opening the Port Forward page, TP-Link suggested that I turn on my guest network and connect the Xbox One to that. This worked for me.
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Re:Xbox One Netflix error nw-2-5
2016-12-31 23:42:08
Thanks! As a workaround, it worked. But, going from a wired connection to a wireless connection seems to be a crazy "solution". I hope they come up with a real fix soon. Can anyone explain why this works? I don't get it.
Cstanek wrote
Submitting a ticking on CR700 crashing when opening the Port Forward page, TP-Link suggested that I turn on my guest network and connect the Xbox One to that. This worked for me.
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Re:Xbox One Netflix error nw-2-5
2017-01-03 05:55:06
The guest network workaround did not work for me. I returned the TP-LINK cable modem and purchased a Netgear C6300 instead. I have the Netgear installed now and Netflix works fine. Some quick comparisons for other features (download speed, connectivity in the basement, etc.) and everything else seems comparable between the TP-LINK and the Netgear. So, I have closed my support case and I am happily moving on.
FYI - this is the replacement I used: https://smile.amazon.com/gp/product/B00J65WQHU/
- Jeff
FYI - this is the replacement I used: https://smile.amazon.com/gp/product/B00J65WQHU/
- Jeff
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Re:Xbox One Netflix error nw-2-5
2017-03-16 08:26:42
SteppingStone01 wrote
Thanks! As a workaround, it worked. But, going from a wired connection to a wireless connection seems to be a crazy "solution". I hope they come up with a real fix soon. Can anyone explain why this works? I don't get it.
this worked for me also.. I agree it is a BAD solution as my wireless signal sucks where my xbox one is in the house and i cannot move the modem closer... they need to fix this problem SOON.
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Re:Xbox One Netflix error nw-2-5
2017-03-16 09:47:18
As far as I can tell, they haven't even acknowledged the problem yet.bdhamm wrote
this worked for me also.. I agree it is a BAD solution as my wireless signal sucks where my xbox one is in the house and i cannot move the modem closer... they need to fix this problem SOON.
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Re:Xbox One Netflix error nw-2-5
2017-04-04 22:08:28
Thank you very much for your email requesting information about our product and sorry for any inconvenience caused.
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got a reply, but it doesn't help at all.......
2017-04-08 05:33:40
Dear Brian,
Thank you very much for your email requesting information about our product.
We have already released an official firmware for this issue.
However , the cable modem is a little special. We need to send this firmware to the internet service provides at first. After they test it and make sure that is working fine with their server. They will update it for you on their side.
We are not sure the exact time when they will finish the test and update it for you.
You can also try to contact your internet service provider for detailed information.
Sorry for the inconvenience caused, and have a nice day.
Thank you very much for your email requesting information about our product.
We have already released an official firmware for this issue.
However , the cable modem is a little special. We need to send this firmware to the internet service provides at first. After they test it and make sure that is working fine with their server. They will update it for you on their side.
We are not sure the exact time when they will finish the test and update it for you.
You can also try to contact your internet service provider for detailed information.
Sorry for the inconvenience caused, and have a nice day.
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Same
2017-04-15 15:12:07
It's been 4 months since this problem started, how long does it take for an ISP to clear the firmware?
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Re:Xbox One Netflix error nw-2-5
2017-04-16 20:24:09
Sssoooo... no way of knowing when my ISP does push the update beyond me periodically checking ???
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Re:Xbox One Netflix error nw-2-5
2017-04-18 00:30:49
I have to push on this issue also. It is becoming ridiculous. TWC is not cooperating. They will not tell me what the latest approved firmware version is so that I may compare it against what I currently have. They will not acknowledge whether or not they are even testing a firmware update. I am getting zero support on the ISP side.
Also, can someone at TP-Link please confirm if a firmware fix has also been issued for the TC-W7960? So far I only see discussion of the AC1750 .
Also, can someone at TP-Link please confirm if a firmware fix has also been issued for the TC-W7960? So far I only see discussion of the AC1750 .
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