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Archer C7 router crashed by Dell laptop with Killer adapter
Archer C7 router crashed by Dell laptop with Killer adapter
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2017-01-04 00:38:52 - last edited 2019-01-29 18:36:19
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Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-04 00:38:52 - last edited 2019-01-29 18:36:19
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Hello
I've had an Archer C7 router for about a year and it worked perfectly. Suddenly, it started having problems: the system light would go on, and I could no longer connect to it via wifi or ethernet. The only way to reconnect was to turn it off and and back on.
I contacted TP Link and got a replacement. I installed it, and in 3 days the same issue started happening. I have tried updating the firmware and resetting the router to factory settings, but the problem keeps happening.
When I connect my devices directly to the internet jack on the wall, it works perfectly. I also tried connecting an older router that I had (from another brand) and it worked for several days with no issues.
I have no idea what the problem might be, and would appreciate help solving this issue.
Thank you
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Hardware Version :
Firmware Version :
ISP :
Hello
I've had an Archer C7 router for about a year and it worked perfectly. Suddenly, it started having problems: the system light would go on, and I could no longer connect to it via wifi or ethernet. The only way to reconnect was to turn it off and and back on.
I contacted TP Link and got a replacement. I installed it, and in 3 days the same issue started happening. I have tried updating the firmware and resetting the router to factory settings, but the problem keeps happening.
When I connect my devices directly to the internet jack on the wall, it works perfectly. I also tried connecting an older router that I had (from another brand) and it worked for several days with no issues.
I have no idea what the problem might be, and would appreciate help solving this issue.
Thank you
Available Solution
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-12 17:41:06
dcortecchia wrote
Nope, after about one hour of hd streaming, wifi crashed again...
Then it's recommended to submit a ticket to TP-Link for further help. Describe your question , troubleshooting including the beta firmware etc.
http://ticket.tp-link.com/
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-17 10:39:36
tplink,
I have a Canadian version C7(CA) and experiencing the same issues connnection a laptop with Qualcomm Atheros QCA61x4A adapter. Is there a Canadian version of the beta firmware that is supposed to fix the issue? Can a flash a US or EU version? Will it brick my router? What's the best course of actions for me?
Thanks,
I have a Canadian version C7(CA) and experiencing the same issues connnection a laptop with Qualcomm Atheros QCA61x4A adapter. Is there a Canadian version of the beta firmware that is supposed to fix the issue? Can a flash a US or EU version? Will it brick my router? What's the best course of actions for me?
Thanks,
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-18 13:51:40
Same problem here. I can reproduce the problem quite regularly. Basically, if you only use the wifi lightly it will be fine. But once you max out the wifi, it will crash the router. For me to make the router crash, I just boot up the laptop. Go to a network share, and transfer a large file (1GB+) from 1 network share to another. It'll crash the router within a min. If for some reason it doesn't, then while the file is transferring, go to beta.speedtest.net and do a network speed test while the transfer is going on in the background. It then crashes (almost 100% certainly while doing the upload test). I'm on a:
TP-Link Archer C7 v2 ( Canadian version (CA))
Laptop: Dell XPS 9360 (Kabe Lake) - Latest BIOS
Wireless: Killer Wifi 1535 - Latest Drivers (both tried Dell's latest, and Killers Latest).
I can't use the beta TP-LINK firmware cuz I'm on the CA edition...
Seems to me the issue is with the Killer Wifi, not playing nicely, as my Archer C7 had like a 250 day uptime, then crashed over 8 times since xmas with this new laptop. That said, TP-Link (& QCA) is a bit at fault, as their router shouldn't crash when one of the clients is not playing nicely.
TP-Link needs to provide a stable firmware update ASAP so that their router doesn't crash with naughty clients. And Killer needs to provide an update Driver ASAP so their WINDOWS CLIENTS don't be naughty and crash AP's.
TP-Link Archer C7 v2 ( Canadian version (CA))
Laptop: Dell XPS 9360 (Kabe Lake) - Latest BIOS
Wireless: Killer Wifi 1535 - Latest Drivers (both tried Dell's latest, and Killers Latest).
I can't use the beta TP-LINK firmware cuz I'm on the CA edition...
Seems to me the issue is with the Killer Wifi, not playing nicely, as my Archer C7 had like a 250 day uptime, then crashed over 8 times since xmas with this new laptop. That said, TP-Link (& QCA) is a bit at fault, as their router shouldn't crash when one of the clients is not playing nicely.
TP-Link needs to provide a stable firmware update ASAP so that their router doesn't crash with naughty clients. And Killer needs to provide an update Driver ASAP so their WINDOWS CLIENTS don't be naughty and crash AP's.
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-18 15:27:13
codster wrote
Same problem here. I can reproduce the problem quite regularly. Basically, if you only use the wifi lightly it will be fine. But once you max out the wifi, it will crash the router. For me to make the router crash, I just boot up the laptop. Go to a network share, and transfer a large file (1GB+) from 1 network share to another. It'll crash the router within a min. If for some reason it doesn't, then while the file is transferring, go to beta.speedtest.net and do a network speed test while the transfer is going on in the background. It then crashes (almost 100% certainly while doing the upload test). I'm on a:
TP-Link Archer C7 v2 ( Canadian version (CA))
Laptop: Dell XPS 9360 (Kabe Lake) - Latest BIOS
Wireless: Killer Wifi 1535 - Latest Drivers (both tried Dell's latest, and Killers Latest).
I can't use the beta TP-LINK firmware cuz I'm on the CA edition...
Seems to me the issue is with the Killer Wifi, not playing nicely, as my Archer C7 had like a 250 day uptime, then crashed over 8 times since xmas with this new laptop. That said, TP-Link (& QCA) is a bit at fault, as their router shouldn't crash when one of the clients is not playing nicely.
TP-Link needs to provide a stable firmware update ASAP so that their router doesn't crash with naughty clients. And Killer needs to provide an update Driver ASAP so their WINDOWS CLIENTS don't be naughty and crash AP's.
We got a beta firmware of CA version. Just uploaded to google drive.
Download link: https://drive.google.com/open?id=0B_knhzOkERiaNE1Kd2w1OTduek0
Please check and install on your Archer C7 V2.
In addition, could you please provide the driver version of the Killer adapter?
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-18 23:30:40
tplink wrote
We got a beta firmware of CA version. Just uploaded to google drive.
Download link: https://drive.google.com/open?id=0B_knhzOkERiaNE1Kd2w1OTduek0
Please check and install on your Archer C7 V2.
In addition, could you please provide the driver version of the Killer adapter?
Thanks! I'll try to test it asap. Sure the Killer Adapter Drivers I tested were:
Latest from Dell's Site: Version 1.1.64.1312, A02 - Listed under Device Manager as qcamain10x64.sys Driver Version: 12.0.0.279
http://www.dell.com/support/home/ca/en/cabsdt1/Drivers/DriversDetails?driverId=XDP7J&fileId=3592908111&osCode=WT64A&productCode=xps-13-9360-laptop&languageCode=en&categoryId=NI
Latest from Killer's Site: Version: 1.1.65.1752 - Listed under Device Manager as qcamain10x64.sys Driver Version: 12.0.0.285
http://www.killernetworking.com/driver-downloads/item/e2200-e2400-wireless
I tested both adapter drivers, and both provided the same error on the old tplink firmware. I haven't tested the tplink beta firmware yet..
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-20 14:27:53
I have tried a beta firmware and it works for Archer D7.
If you have the same problem,you can try it.
Firmware Download link:
http://static.tp-link.com/resources/software/Archer_D7_Beta_V1_160708.zip
If you have the same problem,you can try it.
Firmware Download link:
http://static.tp-link.com/resources/software/Archer_D7_Beta_V1_160708.zip
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-22 15:54:16
I bought this router (c7) at Xmas time and the thing has been driving me nuts. Router just crashed everytime, shortly after using my laptop with the infamous Qualcomm Atheros QCA61x4A network card. I was using the latest Canadian v2 firmware which was the 161031. Thank goodness I stumbled upon this thread , as the people I opened a ticket with had no clue. With that said, I installed the latest beta for Canada and the router is running admirably, besides the random occasional drops with my Nexus 6p. I am getting great speeds both wired and wireless with good range. Any idea when this beta will be finalized? Thanks for sharing your stories everyone! If it wasn't for people like you, these thing would never get resolved. Also thanks for the beta, admin. Keep up the good work. Looking forward to future releases.
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-23 05:10:30
I seem to have this same issue; didn't occur to me until now that it might be related to my work laptop, but that could explain the intermittent nature of the problem. Please confirm whether I should try the beta (and which version):
Archer C7 v2
Dell XPS 13 (Killer Wireless -n/a/ac 1535 Wireless Network Adapter)
Archer C7 v2
Dell XPS 13 (Killer Wireless -n/a/ac 1535 Wireless Network Adapter)
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-23 05:53:52
Thanks for the upload, tplink. Fixed the crashes for me as well. :D
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Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-23 08:27:07
If you are in Canada use this one for your v2 Archer C7.
https://drive.google.com/open?id=0B_...E1Kd2w1OTduek0Let us know how you make out!
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2017-01-04 00:38:52 - last edited 2019-01-29 18:36:19
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