Home Network Community >
Wi-Fi Routers >
Archer C7 router crashed by Dell laptop with Killer adapter
Archer C7 router crashed by Dell laptop with Killer adapter
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer C7 router crashed by Dell laptop with Killer adapter
Posts: 3
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-01-04
2017-01-04 00:38:52 - last edited 2019-01-29 18:36:19
Posts: 3
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-01-04
Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-04 00:38:52 - last edited 2019-01-29 18:36:19
Tags:
Model :
Hardware Version :
Firmware Version :
ISP :
Hello
I've had an Archer C7 router for about a year and it worked perfectly. Suddenly, it started having problems: the system light would go on, and I could no longer connect to it via wifi or ethernet. The only way to reconnect was to turn it off and and back on.
I contacted TP Link and got a replacement. I installed it, and in 3 days the same issue started happening. I have tried updating the firmware and resetting the router to factory settings, but the problem keeps happening.
When I connect my devices directly to the internet jack on the wall, it works perfectly. I also tried connecting an older router that I had (from another brand) and it worked for several days with no issues.
I have no idea what the problem might be, and would appreciate help solving this issue.
Thank you
Available Solution
Hardware Version :
Firmware Version :
ISP :
Hello
I've had an Archer C7 router for about a year and it worked perfectly. Suddenly, it started having problems: the system light would go on, and I could no longer connect to it via wifi or ethernet. The only way to reconnect was to turn it off and and back on.
I contacted TP Link and got a replacement. I installed it, and in 3 days the same issue started happening. I have tried updating the firmware and resetting the router to factory settings, but the problem keeps happening.
When I connect my devices directly to the internet jack on the wall, it works perfectly. I also tried connecting an older router that I had (from another brand) and it worked for several days with no issues.
I have no idea what the problem might be, and would appreciate help solving this issue.
Thank you
Available Solution
#1
Options
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Thread Manage
Announcement Manage
155 Reply
Posts: 4
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-01-18
Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-26 22:16:49
Harmful wrote
I found a solution from a Killer Networking rep on the Gigabyte board: http://forum.notebookreview.com/thr...s-1535-disconnecting-under-heavy-load.800178/
Use old version of driver:
http://www.killernetworking.com/support/Killer-Wireless-AC_INF_12.0.0.230.zip
You may have to uninstall and delete newer versions of your drivers from Device Manager.
Killer believes something in Windows 10 Anniversary update caused this issue. It should be fixed in a future driver release but the old driver resolved the issue for me.
I haven't had a chance to test the new Archer C7 beta firmware.
I did try these older drivers. Completely removed the newer ones (so no auto update), then installed the 12.0.0.230. They did not help with the router crash. Installing the 230, starting a wifi transfer, then waiting a min or 2. Router crashed and wifi disconnected. Restart laptop, confirmed still on the 12.0.0.230.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#52
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 4
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-01-24
Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-27 09:12:49
Harmful wrote
The beta firmware didn't work for me either. It made the router restart instead of locking up.
I found a solution from a Killer Networking rep on the Gigabyte board: http://forum.notebookreview.com/thr...s-1535-disconnecting-under-heavy-load.800178/
Use old version of driver:
http://www.killernetworking.com/support/Killer-Wireless-AC_INF_12.0.0.230.zip
You may have to uninstall and delete newer versions of your drivers from Device Manager.
Killer believes something in Windows 10 Anniversary update caused this issue. It should be fixed in a future driver release but the old driver resolved the issue for me.
This didn't seem to work for my Archer D7 either. :(
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#53
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 1
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-01-29
Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-01-29 19:30:06
Hi Admin!
Facing the same problem at my workplace as well as home router
Workplace router details:
Firmware Version: 3.16.9 Build 150616 Rel.52099n
Hardware Version: WR841N v11 00000000
Home Router: TL-WR740N
Looking forward to your help.
Facing the same problem at my workplace as well as home router
Workplace router details:
Firmware Version: 3.16.9 Build 150616 Rel.52099n
Hardware Version: WR841N v11 00000000
Home Router: TL-WR740N
Looking forward to your help.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#54
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 2
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-01-26
Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-02-03 08:08:31
codster wrote
I haven't had a chance to test the new Archer C7 beta firmware.
I did try these older drivers. Completely removed the newer ones (so no auto update), then installed the 12.0.0.230. They did not help with the router crash. Installing the 230, starting a wifi transfer, then waiting a min or 2. Router crashed and wifi disconnected. Restart laptop, confirmed still on the 12.0.0.230.
It may take the Archer C7 beta firmware in combination with 12.0.0.230 to work. Just using the beta firmware worked for some but not me.
Mine's been solid for gaming, streaming and large file transfers since doing both.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#55
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 334
Helpful: 16
Solutions: 0
Stories: 0
Registered: 2012-03-28
Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-02-03 14:49:51
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#56
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 1
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-02-09
Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-02-09 18:48:26
Hi Admin,
I'm facing the same problems as what the others have reported, where all devices are disconnected from the router as soon as I connect my Dell laptop. I'm in Australia and recently bought the just released Dell XPS 15 9560 model with the Killer wireless adapter.
I'm trying to connect to an Archer D5 AC1200 router. Below are the firmware and hardware versions.
Firmware Version:0.9.1 0.8 v002e.0 Build 150526 Rel.63088n
Hardware Version:Archer D5 v1 00000000
Thanks
I'm facing the same problems as what the others have reported, where all devices are disconnected from the router as soon as I connect my Dell laptop. I'm in Australia and recently bought the just released Dell XPS 15 9560 model with the Killer wireless adapter.
I'm trying to connect to an Archer D5 AC1200 router. Below are the firmware and hardware versions.
Firmware Version:0.9.1 0.8 v002e.0 Build 150526 Rel.63088n
Hardware Version:Archer D5 v1 00000000
Thanks
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#57
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 9
Helpful: 1
Solutions: 0
Stories: 0
Registered: 2016-11-13
Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-02-13 22:25:23
wirelessgeek wrote
tplink,
I have since been able to narrow down my tp-link c7 crash to my Acer Aspire S13 S5-371T-56KX laptop connecting to the wireless network. It has Qualcomm Atheros QCA61x4A wireless network adapter. I have since updated drivers to the latest version, but it still does not stop the router crash. Some times the router crashes right after the laptop is online, and some times it takes 30 min or so for the crash to occur.
Will the new beta firmware address this problem ?
Thanks!
My Acer Aspire R5-471T with Qualcomm Atheros network adapter does the same thing to my C7 v3 router. I've tried updating drivers on the laptop, firmware on the router, and resetting the router to factory settings, but to no avail. It's incredibly frustrating. I'll try the beta firmware (http://forum.tp-link.com/showthread.php?94180-Archer-C7-router-crashed-by-Dell-laptop-with-Killer-adapter&p=195886#post195886) tonight and see if that helps.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#58
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 9
Helpful: 1
Solutions: 0
Stories: 0
Registered: 2016-11-13
Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-02-14 21:45:28
myTP-LINKusername wrote
My Acer Aspire R5-471T with Qualcomm Atheros network adapter does the same thing to my C7 v3 router. I've tried updating drivers on the laptop, firmware on the router, and resetting the router to factory settings, but to no avail. It's incredibly frustrating. I'll try the beta firmware (http://forum.tp-link.com/showthread.php?94180-Archer-C7-router-crashed-by-Dell-laptop-with-Killer-adapter&p=195886#post195886) tonight and see if that helps.
The new firmware helps a bit, but doesn't entirely solve the problem. I managed to browse Flickr last night, which I haven't been able to do in 6 months without the router crashing, but after about an hour online, the router started kicking my computer offline. That's nicer than the router crashing because I only need to turn the wifi off and back on on my laptop and it will reconnect (as opposed to restarting the router), but once the router started acting up it became more and more frequent. After 45 minutes and 3 or 4 episodes, the router crashed.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#59
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 334
Helpful: 16
Solutions: 0
Stories: 0
Registered: 2012-03-28
Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-02-16 09:11:55
myTP-LINKusername wrote
The new firmware helps a bit, but doesn't entirely solve the problem. I managed to browse Flickr last night, which I haven't been able to do in 6 months without the router crashing, but after about an hour online, the router started kicking my computer offline. That's nicer than the router crashing because I only need to turn the wifi off and back on on my laptop and it will reconnect (as opposed to restarting the router), but once the router started acting up it became more and more frequent. After 45 minutes and 3 or 4 episodes, the router crashed.
Just try to connect your laptop only to 2.4GHz or 5GHz network, and check if this issue happens on the both two frequencies.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#60
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 334
Helpful: 16
Solutions: 0
Stories: 0
Registered: 2012-03-28
Re:Archer C7 router crashed by Dell laptop with Killer adapter
2017-02-16 09:12:33
gcstarke wrote
Hi Admin,
I'm facing the same problems as what the others have reported, where all devices are disconnected from the router as soon as I connect my Dell laptop. I'm in Australia and recently bought the just released Dell XPS 15 9560 model with the Killer wireless adapter.
I'm trying to connect to an Archer D5 AC1200 router. Below are the firmware and hardware versions.
Firmware Version:0.9.1 0.8 v002e.0 Build 150526 Rel.63088n
Hardware Version:Archer D5 v1 00000000
Thanks
You'd better propose a ticket to TP-Link support team.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#61
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 3
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-01-04
2017-01-04 00:38:52 - last edited 2019-01-29 18:36:19
Posts: 3
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-01-04
Information
Helpful: 0
Views: 26209
Replies: 155
Voters 0
No one has voted for it yet.
Tags
Related Articles
Report Inappropriate Content
Transfer Module
New message