C5400 V2 (firmware?) bug: the 5ghz network is unavailable due to restrictions in your region/country
39 Replies
Re:C5400 V2 (firmware?) bug: the 5ghz network is unavailable due to restrictions in your region/country
2017-08-27 17:20:45
What country do you live in? Not all countries allow all bands. The router likely reads your country from your service provider.Yes, the MU-MIMO will only work with devices that also support that feature, which not everyone will realize, so they put that warning there to let them know, I guess!

I am in the US and have that firmware on my C5400 V2 and it works fine (I use SmartConnect and have all three bands working, plus a guest network on the 2.4 band.
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#2
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Re:C5400 V2 (firmware?) bug: the 5ghz network is unavailable due to restrictions in your region/country
2017-08-28 04:50:24
1. I'm in the US. My ISP is Comcast.
2. Just to be a little clearer regarding MU-MIMO: I certainly understand the devices need to support it for it to work. What I was trying to say is even though this feature was not selected, the warming message stays on the page, which was not the case when I first got the router.
3. More importantly on the 5GHz unavailable issue: at some point when I was experimenting the setup, I played with some channel selections to see if that'll improve the coverage in the house. It seems somehow the router took that "experimental" setup (i.e. certain channel were not approved for use in the US) and made a permanent mark somewhere. Then I lost the control of the "Mode" and "Channel" selection field. Regardless what I try, I can no longer activate the 5GHz network.

I believe this is a bug in the firmware.


Tink wrote

What country do you live in? Not all countries allow all bands. The router likely reads your country from your service provider.Yes, the MU-MIMO will only work with devices that also support that feature, which not everyone will realize, so they put that warning there to let them know, I guess!

I am in the US and have that firmware on my C5400 V2 and it works fine (I use SmartConnect and have all three bands working, plus a guest network on the 2.4 band.
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#3
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Re:C5400 V2 (firmware?) bug: the 5ghz network is unavailable due to restrictions in your region/country
2017-08-28 14:15:10
Can you downgrade the firmware version? Anyway, this is a serious issue, I think you can report to the tplink support.
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#4
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Re:C5400 V2 (firmware?) bug: the 5ghz network is unavailable due to restrictions in your region/country
2017-08-29 05:44:55

c5400_bug wrote

1. I'm in the US. My ISP is Comcast.
Okay, same here (Xfinity X1 triple-play package).
2. Just to be a little clearer regarding MU-MIMO: I certainly understand the devices need to support it for it to work. What I was trying to say is even though this feature was not selected, the warming message stays on the page, which was not the case when I first got the router.
Ah, I didn't notice that since I keep SmartConnect on, so don't get to see the individual band settings, so I haven't seen them since I originally set them up except for when I turned it off for a second to check on it for you the other day.
3. More importantly on the 5GHz unavailable issue: at some point when I was experimenting the setup, I played with some channel selections to see if that'll improve the coverage in the house. It seems somehow the router took that "experimental" setup (i.e. certain channel were not approved for use in the US) and made a permanent mark somewhere. Then I lost the control of the "Mode" and "Channel" selection field. Regardless what I try, I can no longer activate the 5GHz network.I believe this is a bug in the firmware.
So, you can't change the channel now, either? Even after resetting to factory defaults? Weird! I would exchange the router for a new one and send an e-mail explaining what happened to TP-LINK so they know. And when you get your new router, use an app on your phone or tablet that helps you to find the best channel for you to use by analyzing your network and the traffic of the channels around you from nearby networks. I actually just keep mine on auto on this router, which I don't usually do, but it has been working well. I am not using an extender or anything that would require it to be on the same channel.
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Re:C5400 V2 (firmware?) bug: the 5ghz network is unavailable due to restrictions in your region/country
2017-08-29 11:27:57
No you can't downgrade firmware. You can only upgrade.

Don't tplink support check this forum for issues like this? Maybe I should post it at a major online retailer (Amazon, Walmart, newegg etc) so they can pay attention to this.

Anton L.Z. wrote

Can you downgrade the firmware version? Anyway, this is a serious issue, I think you can report to the tplink support.
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#6
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Re:C5400 V2 (firmware?) bug: the 5ghz network is unavailable due to restrictions in your region/country
2017-08-29 16:58:49
hai.. i bought mine 2 month ago twice my ac5400 reset itself. Today is the second episode. During my setup one of the band was not available for malaysia (5G-1). It is possible the router auto reset it self and the 5G-1 not allowed in Malaysia.

Thanks
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#7
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5Ghz not available in malaysia
2017-08-29 17:20:59


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#8
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Re:C5400 V2 (firmware?) bug: the 5ghz network is unavailable due to restrictions in your region/country
2017-08-30 10:37:00
If people report it to tplink support directly, they will do more things. Send email to support@tp-link.com
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#9
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Re:C5400 V2 (firmware?) bug: the 5ghz network is unavailable due to restrictions in your region/country
2017-08-31 10:33:10
Already did. The support guy said it's a defective router asked me replace it.

I do not think it's a hardware problem. I believe it's a firmware issue.

Shield101 wrote

If people report it to tplink support directly, they will do more things. Send email to [EMAIL="support@tp-link.com"]support@tp-link.com[/EMAIL]
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Re:C5400 V2 (firmware?) bug: the 5ghz network is unavailable due to restrictions in your region/country
2017-09-02 09:02:11
My C5400 started to do the exact same thing after upgrading to 170630. I called and chatted into support and they wanted me to try a beta firmware but both were unable to send me a link until a "senior tech" was available on Monday. So I get to sit here for a weekend with a broken router that is less than a month old. Pretty frustrating TP-Link....pretty frustrating.
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#11
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