What should I do if my device keeps disconnecting from the internet when it’s connected to my TP-Link Range Extender?

Released On: 2018-11-27 06:00:32Last update time: 2018-11-27 06:00:32

The range extender may extend Wi-Fi signal but it does not maintain the connection. This FAQ will guide you to do some tests to exclude possibility caused by router other elements beside the range extender.

a device means: computers, laptops, mobile phones, etc.

Note: Refer to UG to get detailed info of the LED status.

 

Case 1

 

Step 1

Update the range extender to latest firmware.

Step 2

Contact TP-Link support with model number of your router and provide us with details on the problem. 

 

Case 2

 

Step 1

Disable then enable the wireless network connection of the device.

Step 2

To figure out the problem please place the RE near to the router to see whether the problem still exists.

Step 3

Check the IP address, default gateway and DNS of the device, when the range extender loses its connection.

Step 4

Contact TP-Link support with model number of your router and provide us with details on the problem. 

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Comment

It seems to me that there are lots of people with this problem, a knowledgebase that just says contact support is useless. 

@Bry50100 The reason why it is recommended to contact support is if you reach that recommendation, there is probably a issue related to the extender that a customers troubleshooting would not resolve.

As far as I can see this one is a widespread problem. For a lot of users. Probably the tech support should pay  more attention to it.

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