C5400X cannot connect to TP-Link Cloud

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C5400X cannot connect to TP-Link Cloud

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16 Reply
Re:Re:Re:C5400X cannot connect to TP-Link Cloud
2021-04-07 17:28:26

@EmailJim 

 

I will need to engage with our system enigeering team.  This may require me asking for personal information such as the email address associated with the TP-Link ID.  They may also want to do a remote session and investigate directly.  Please email me as ussupportteam@tp-link.com and provide the TP-Link Id email as well as a link to this thread.  I will forward to SE then and see where we go from there. 

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#12
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Re:Re:Re:C5400X cannot connect to TP-Link Cloud
2021-04-08 01:59:29

@Carl Thanks, I've just sent it. 

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#13
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Re:Re:Re:C5400X cannot connect to TP-Link Cloud
2021-04-08 14:07:35

@Carl thanks for your help! I was issued an RMA after allowing a tech to remotely attempt repair. 

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#14
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Re:Re:Re:C5400X cannot connect to TP-Link Cloud
2021-04-09 16:22:04

@EmailJim 

 

Good to hear.  Let us know if you have any issues with the replacement. 

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#15
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Re:Re:Re:C5400X cannot connect to TP-Link Cloud
2021-04-18 21:00:45

@Carl Hi Carl! I was sent an Archer C2300 to replace my defective A2300. I'm concerned that I'll lose my lifetime subscription to HomeCare that was included with the A2300. (The box for the C2300 says "HomeCare is available for free for the first few months after subscription." Should I request the A2300 as I originally had? Will TP-Link honor the lifetime subscription since my device was A2300? Thanks!

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#16
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Re:Re:Re:C5400X cannot connect to TP-Link Cloud
2021-04-20 19:01:12

@EmailJim 

 

You won't that router's packaging was prior to the management change to make HomeCare powered by TrendMicro a lifetime subscription. 

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#17
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