iPhones suddenly will not connect to Archer C4000 router - says incorrect PW...

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iPhones suddenly will not connect to Archer C4000 router - says incorrect PW...

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
35 Reply
Re:iPhones suddenly will not connect to Archer C4000 router - says incorrect PW...
2019-06-05 21:45:17

Hi everyone,

 

We are still investigating this issue.  My software team has asked for everyone experiancing this issue to provider their serial numbers so we can see if maybe there was a Batch quality issue or something other coincidence we can find.  Please PM me that infromation so that you are not sharing your serial publically.  

 

 

Thank you 

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#12
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Re:iPhones suddenly will not connect to Archer C4000 router - says incorrect PW...
2019-06-05 23:50:26

Hi Carl - thank you for your diligence in tracking this down, but I returned mine to the retailer and bought a new router.  Thanks again

 

 
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#13
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Re:Re:iPhones suddenly will not connect to Archer C4000 router - says incorrect PW...
2019-07-13 09:13:40

Hi Carl,

 

I have the same problem as described here. My c4000 is surge protected and as with the other people I can connect via cable, but the wifi shows on when it is not.

 

Do you have a solution for this?

 

Thanks

Peter

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#14
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Re:Re:iPhones suddenly will not connect to Archer C4000 router - says incorrect PW...
2019-07-24 13:21:48
I am also experiencing this issue with iphones. Is there a solution coming? Android devices are fine, iphones are not. Please post a reply that we can expect a resolution soon.
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#16
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Re:iPhones suddenly will not connect to Archer C4000 router - says incorrect PW...
2019-07-25 00:31:28

No there has been no updates as of yet.  If you are having this issue we need details including your serial number to be sent to us.  Please use ussupportteam@tp-link.com to provide the infromation.

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#17
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Re:Re:Re:Re:Re:Re:Re:iPhones suddenly will not connect to Archer C4000 router - says incorrect PW...
2019-08-07 04:16:15

I just purchased the C4000 router on 8/3 last saturday and began having this problem on 8/5 yesterday.    Just seems odd!  I have rebooted the router twice and it is working now but waiting to see how long it holds.   Thought it was originally just iphones and ipads, but then had the problem "wrong password" from a Dell Windows 10 laptop.   There are no other TPLink routers in my area that I can see that would cause a conflict.   Any progress on this?

 

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#18
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Re:Re:iPhones suddenly will not connect to Archer C4000 router - says incorrect PW...
2019-08-07 13:26:01

Do we have an update for this?

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#20
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Re:Re:Re:Re:Re:Re:Re:Re:iPhones suddenly will not connect to Archer C4000 router - says incorrect PW...
2019-08-07 13:48:05

ITguyDJ

 

I have had the same problem, it seems to be limited to V2 Hardware ..... TP-Link, can we get a resolution for this or can you authorize my retailer to refund me? I'm out $250 as its beyond the 2 week return date. Any answer would be helpful. 

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#21
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Re:Re:iPhones suddenly will not connect to Archer C4000 router - says incorrect PW...
2019-08-07 17:54:42

All of this has been done. There seems to be a similarity with these issues all being on V2 hardware, including another issue that I ran into that V2 will have a network outage if there is a space in the name of a DHCP reservation. All V2 hardware related.

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#22
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Re:Re:Re:iPhones suddenly will not connect to Archer C4000 router - says incorrect PW...
2019-08-08 15:33:45

Hi Peter, did you ever get an update or fix for this?

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#23
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