Poor & Slow RMA Support

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Poor & Slow RMA Support

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Poor & Slow RMA Support
Poor & Slow RMA Support
2019-08-19 03:24:20
Model: Archer T2U  
Hardware Version: V2
Firmware Version: 2

Completed all requirements for replacement of non-functional adapter. Tech support email directed me to log into my TP-Link account which I did and still no RMA for adapter. Not sure why the replacement process is so slow and difficult to navigate. Seems company does not care for their customers. Makes me think that purchasing their Network products (purchased their Poe switch recently) is taking a chance on support and quality. Waiting on email for RMA for faulty adapter soon. 

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Re:Poor & Slow RMA Support
2019-08-19 16:41:34

@Vacabeo 

 

We will let the support team know and request they follow up with you so you can then make your replacement request.

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