Cannot register product for RMA process

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Cannot register product for RMA process

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Cannot register product for RMA process
Cannot register product for RMA process
2020-07-06 21:16:35
Model: Archer A20  
Hardware Version: V3
Firmware Version: .6

Was told to RMA the router, yet when I attempt to register the product as requested, the website states that "serial number cannot be found".  How do I continue the RMA process if the TP-Link site does not even allow me to register its own product, and the first step to the process is regitering it?

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Re:Cannot register product for RMA process
2020-07-08 15:51:04

@TipsZ 

 

Follow up with the same tech support agent telling them of the issue. They will probably ask for pictures of the devices serial number and copy of the invoice/receipt. They can then add the serial number so you can register it, and continue the process.

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