cannot connect to Deco in app or View admin page

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cannot connect to Deco in app or View admin page

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
cannot connect to Deco in app or View admin page
cannot connect to Deco in app or View admin page
2019-11-20 22:13:26
Model: Deco M5  
Hardware Version:
Firmware Version:

I cannot connect to deco in the app to change settings or view the admin page  since I updated the firmware.

what should I do? :(

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Re:cannot connect to Deco in app or View admin page
2019-11-20 23:45:43

@totalvirtue 

 

 

In situations like this we recommend a factory default of the units and reconfiguration.  Also make sure the App is fully updated as well.  

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Re:cannot connect to Deco in app or View admin page
2019-11-21 07:13:25 - last edited 2019-11-21 07:15:09

@Carl That fixed part of my problem i can load the app and the admin page
however in the app I cannot do anything
It now keeps popping up with a message to "update to 1.3.1"
but I just updated to 1.3.3 already I updated manually because i was getting very slow speeds
after the update it became much faster,
with this pop up It will not allow me to access any other feature in the app

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Re:cannot connect to Deco in app or View admin page
2019-11-21 17:44:44 - last edited 2019-11-21 17:45:32

@totalvirtue 

 

Okay,  We would need to figure out what is causing this then. What Hardware version is your Deco?  Once i have that  I will forwarded this to our Software Team and update you as soon as we get an answer. 

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