Archer AX3000 all Android phones issue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
12

Archer AX3000 all Android phones issue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer AX3000 all Android phones issue
Archer AX3000 all Android phones issue
2020-01-08 00:53:39 - last edited 2020-01-08 22:37:23
Model: Archer AX3000  
Hardware Version: V1
Firmware Version: Latest

ALL of my Android devices (Samsung s10+, note 10+, and s8+) have issues obtaining IP addresses from this router, all of my other devices work flawlessly. I can get my Android devices to connect after I restart my router, but within hours I get kicked off with the same "failed to obtain up address" error. Anyone else experiencing this? It's absolutely maddening because the router works amazingly when my Android devices actually connect.

  1      
  1      
#1
Options
14 Reply
Re:Archer AX3000 all Android phones issue
2020-01-08 18:55:48

@JoshuaJam 

 

Try the solution @CallieLinux found on their own thread to see if it works for you: 

 

https://community.tp-link.com/us/home/forum/topic/183522

  0  
  0  
#2
Options
Re:Archer AX3000 all Android phones issue
2020-01-08 19:02:15

@Tony 

Yes I tried this solution last night after I posted this and it does seem to be working.

  0  
  0  
#3
Options
Re:Archer AX3000 all Android phones issue
2020-01-08 22:35:27 - last edited 2020-01-08 22:37:23

@JoshuaJam this solution worked all night last night but when I left my house and came back it could no longer obtain an IP address, when will a new firmware version be out to fix this problem (which I'm sure is more widespread that just aren't posting on the forums)?

  0  
  0  
#4
Options
Re:Archer AX3000 all Android phones issue
2020-01-09 12:36:30

@Tony 

 

I've actually removed the "solution" from my post. The workaround I found only applies if you don't leave the network. I still have to reboot my router everyday to keep my Wi-Fi 6 devices connected.

  0  
  0  
#5
Options
Re:Archer AX3000 all Android phones issue
2020-01-11 13:40:51

@JoshuaJam 

I am also having the same issues with the Archer3000. It seems that the 2.4G doesn't work in AX mode so what I did was to set it to WiFi 5 and not use the AX band. The 5G band works well in AX mixed mode but not the 2.4G. hopefully TP-Link can resolve these issues because it defeats the purpose of buying a WiFi 6 router and using it only in WiFi 5 mode.

  0  
  0  
#6
Options
Re:Archer AX3000 all Android phones issue
2020-01-11 18:37:39

@JoshuaJam 

 

It may not be the router but Android Pie 9?

 

Some reports of this if you Google it, and some ways that might 'fix' it?

 

https://www.bestusefultips.com/fix-wifi-problem-after-android-9-pie-update/

 

I was working fairly well under V 8 of Android (Icecream I think?) and when my LG went to Pie 9 many problems from failure to connect ot dropping out.

 

Right now, and an Archer A20 I have to use the 2.4Ghz band, the 5Ghz is really unreliable with Pie 9. Even using the 2.4Ghz band I'll get occasional failures to connect or drop off. I also see Seaching, 911 Only, and the phone still works as if it is on Wifi?

  0  
  0  
#7
Options
Re:Archer AX3000 all Android phones issue
2020-01-11 20:39:07

@IrvSp 

 

This also occurs on my wife's iPhone 11 Pro. We both are kicked off of the Wi-Fi 6 at the same time.

  0  
  0  
#8
Options
Re:Archer AX3000 all Android phones issue
2020-01-11 22:07:16

@IrvSp yeah I misrepresented it, it's definitely a WiFi 6 problem, which like the previous poster said, defeats the purpose of having a WiFi 6 router.

  1  
  1  
#9
Options
Re:Archer AX3000 all Android phones issue
2020-01-13 13:21:35
https://community.tp-link.com/en/home/forum/topic/180710&ved=2ahUKEwjHl_Gu04DnAhWBpp4KHW-OB3EQFjAAegQIBBAB&usg=AOvVaw2y_bg2VG8vzhPDiQFrsk6H&cshid=1578921408016 View post #11 for solution. Its now a common glitch and hopefully tplink will have a firmware update soon.
  0  
  0  
#10
Options
Re:Archer AX3000 all Android phones issue
2020-01-13 13:55:23

@JoshuaJam 

 

 I am sure it is, but I found it was working 'reasonably' well when I switched over to the 2.4Ghz connection on the phone. 5Ghz didn't work 1/2 as well.

 

It isn't the router in my case. I had a Netgear before and once the phone updated to Pie 9 it became unreliable to switch. I kept it on the 5Ghz SSID though. When I switched to the TP-Link I played around and discovered 2.4Ghz SSID was the best.

  0  
  0  
#11
Options

Information

Helpful: 1

Views: 4569

Replies: 14

Related Articles