Archer A20 Firmware upgrade showing, doesn't work

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Archer A20 Firmware upgrade showing, doesn't work

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer A20 Firmware upgrade showing, doesn't work
Archer A20 Firmware upgrade showing, doesn't work
2020-03-13 14:55:10
Model: Archer A20  
Hardware Version: V3
Firmware Version: 1.0.0 Build 20190621 rel.28332(5553)

The router shows that there is a firmware upgrade to version 1.0.3 Build 20191026 rel.16299, but when I click on upgrade it says it can't connect to the cloud.

 

I don't see the upgrade version on the website and instead see this file for hardware version v1: Archer A20(US)_V1.0_20191026_rel.10453.bin . 

 

I talked to someone on support who told me that my router is already up to date and that I would have to check the website for a newer firmware and do the upgrade manually.

 

This is all a bad user experience. I'm not sure I believe that I have the latest firmware and the prospect of remembering to check the website and do the upgrade myself sucks. I'm on the fence of just returning this router despite being impressed with the performance.

 

Can anyone verify the latest firmware for the Archer A20 v3? If it is not the version I have, where can I obtain the firmware?

 

Thanks.

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#1
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3 Reply
Re:Archer A20 Firmware upgrade showing, doesn't work
2020-03-13 22:15:21

@MeatballMadness 

 

Log into your router, and take a screenshot of the bottom banner that shows all the firmware information.

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#2
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Re:Archer A20 Firmware upgrade showing, doesn't work
2020-03-14 01:02:17

@Tony 

 

Here's the bottom:

 

Here's the upper part:

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#3
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Re:Archer A20 Firmware upgrade showing, doesn't work
2020-03-17 14:43:14

@MeatballMadness 

 

If you want to try the cloud update one more time, check the system time so that is correct. You can also now go to our official site which now has the V3: https://www.tp-link.com/us/support/download/archer-a20/#Firmware

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#4
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