The router shows that there is a firmware upgrade to version 1.0.3 Build 20191026 rel.16299, but when I click on upgrade it says it can't connect to the cloud.

I don't see the upgrade version on the website and instead see this file for hardware version v1: Archer A20(US)_V1.0_20191026_rel.10453.bin . 

I talked to someone on support who told me that my router is already up to date and that I would have to check the website for a newer firmware and do the upgrade manually.

This is all a bad user experience. I'm not sure I believe that I have the latest firmware and the prospect of remembering to check the website and do the upgrade myself sucks. I'm on the fence of just returning this router despite being impressed with the performance.

Can anyone verify the latest firmware for the Archer A20 v3? If it is not the version I have, where can I obtain the firmware?

Thanks.