App fails to refresh devices connected and others are not shown

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App fails to refresh devices connected and others are not shown

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App fails to refresh devices connected and others are not shown
App fails to refresh devices connected and others are not shown
2020-04-22 21:37:40
Model: Deco M4  
Hardware Version: V1
Firmware Version: V1.10.7

Since latest update to the app my devices are not updating. For example, I still show an old iPhone not in use for 2 weeks and the new iPhone does not show at all but is actually connected.  Further, the app did notify that a new device was added but when I open the message it responds with "This device has been removed". Other devices since April 12th have similar issues but I didn't click on the message when it came up so it would remove it. Still doesn't show but fully connected. 
 

I've rebooted the system and when that didn't work I dropped it back to factory settings and that didn't do anything either. Maybe it's the last update but it's functional. Was working great before. 

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#1
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9 Reply
Re:App fails to refresh devices connected and others are not shown
2020-04-23 17:55:56

@Knappster 

 

What is the Deco app version you are running, and the full firmware build your Deco is running?

 

The only thing you updated was only the Deco app?

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#2
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Re:App fails to refresh devices connected and others are not shown
2020-04-23 18:49:59
App version is 1.10.7 Firmware is 1.1.0 Build 20190620 release 45372
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#3
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Re:App fails to refresh devices connected and others are not shown
2020-04-23 19:18:45
I don’t recall if it was the app update or firmware update it think it was the latest app update since the firmware isn’t updated as often.
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#4
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Re:App fails to refresh devices connected and others are not shown
2020-04-24 15:28:31

@Knappster 

 

Thank you for the information.

 

You mentioned that you factory defaulted the Deco. In that case, were each Deco node defaulted by pressing the reset button below for 1 second, then the Deco network deleted in the app, and reinstallation of the Deco app?

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#5
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Re:App fails to refresh devices connected and others are not shown
2020-04-24 15:41:33
I didn’t reset each node as described so I will try that then report back. Thanks.
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#6
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Re:App fails to refresh devices connected and others are not shown
2020-04-28 02:02:32
Reset all nodes and reset the entire system and deleted and reinstalled the app and I am in order. Thanks!
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#7
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Re:App fails to refresh devices connected and others are not shown
2020-04-28 23:29:52

@Knappster 

 

Great to hear things are working. If it happens again, please let us know.

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#8
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Re:App fails to refresh devices connected and others are not shown
2020-05-13 23:11:08

@Knappster Would you please explain what you did to fix the issue?  I'm having the same problem.  Confused. I appreciate you help 

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#9
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Re:App fails to refresh devices connected and others are not shown
2020-05-14 00:02:01

 

swady6 wrote

@Knappster Would you please explain what you did to fix the issue?  I'm having the same problem.  Confused. I appreciate you help 

 

swady6 wrote

@Knappster Would you please explain what you did to fix the issue?  I'm having the same problem.  Confused. I appreciate you help 

 

swady6 wrote

@Knappster Would you please explain what you did to fix the issue?  I'm having the same problem.  Confused. I appreciate you help 

@swady6   Hi Swady6.  Here's what I did.  First, I used the app to screen shot some of my advanced settings like port forwarding and ID for some of my devices so I wouldn't have to figure out some of them later.  Second, I unplugged my non-main Deco units (not the main Deco unit but the satellite units).  Third, I reset my internet modem to make sure that was also started as new.   Fourth, I used the reset button on the bottom of the main Deco unit and reset that unit back to factory.  Fifth, once that was back in place I set up my Deco system just like I did when I got it.  Once the main Deco came back up I connected to the WiFi for that main Deco and followed the prompts.  Once that was done the system had the first Deco unit fully operational.  I went to the first satellite Deco and used the Reset button on that unit and once powered up it connected to the main Deco.  I repeated that last step on the other Satellite unit.  At the end, I ensured all my devices were back connected and showing up properly.  Make sure you fully reset all 3 Deco units.  That's the part I missed the first couple of times.  Hope this helps you.  

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#10
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