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Incorrect password on firmware update utility

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Incorrect password on firmware update utility

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MNMike

2020-07-15 13:25:33 - last edited 2020-07-20 01:14:45

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Incorrect password on firmware update utility

2020-07-15 13:25:33 - last edited 2020-07-20 01:14:45

Model: Deco M9 Plus

Hardware Version: V2

Firmware Version:

I recently purchased the Deco M9Plus (v2 HW version) and was going to update my firmware. I see this can't be done through the app and requires a separate installed. However, when I install and run the installer app M9Plus_2.0_upgrade_tool_v1.1.1_win32.exe it complains my password is incorrect.

I've tried updating my password a few times and connecting via wired and wirelessly with the same results. Is there something I'm missing? Shouldn't I be able to use the same credentials I use in the Deco app for Android that I would use in the FW updater utility?

Here's the error I get.

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Tony

2020-07-15 20:16:03 - last edited 2020-07-20 01:15:07

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Re:Incorrect password on firmware update utility-Solution

2020-07-15 20:16:03 - last edited 2020-07-20 01:15:07

@MNMike

Please delete the utility you are trying to use and use the following ones:

For Windows: https://static.tp-link.com/2020/202006/20200608/M9Plus_2.0_upgrade_tool_v1.1.0_win32.zip

For macOS: https://static.tp-link.com/2020/202006/20200608/M9Plus_2.0_upgrade_tool_v1.1.0_macOS.zip

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Tony

2020-07-17 18:49:11 - last edited 2020-07-20 01:14:45

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Re:Incorrect password on firmware update utility-Solution

2020-07-17 18:49:11 - last edited 2020-07-20 01:14:45

@MNMike

I would try on a different computer if possible, also make sure there is no security software running or VPN.

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Tony

2020-07-15 20:16:03 - last edited 2020-07-20 01:15:07

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Re:Incorrect password on firmware update utility-Solution

2020-07-15 20:16:03 - last edited 2020-07-20 01:15:07

@MNMike

Please delete the utility you are trying to use and use the following ones:

For Windows: https://static.tp-link.com/2020/202006/20200608/M9Plus_2.0_upgrade_tool_v1.1.0_win32.zip

For macOS: https://static.tp-link.com/2020/202006/20200608/M9Plus_2.0_upgrade_tool_v1.1.0_macOS.zip

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MNMike

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2020-07-16 15:45:48 - last edited 2020-07-16 15:52:58

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Re:Incorrect password on firmware update utility

2020-07-16 15:45:48 - last edited 2020-07-16 15:52:58

@Tony thanks for the quick reply! I just ran the version you linked to and still get the same error. Do you have any other suggestions? I'd try a MacOS if I had one but unfortunately I just have Windows boxes...not sure if that would make a difference though.

If it helps the current version I have is 1.2.12 Build 20191014 Rel. 42025.

Tony

2020-07-17 18:49:11 - last edited 2020-07-20 01:14:45

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Re:Incorrect password on firmware update utility-Solution

2020-07-17 18:49:11 - last edited 2020-07-20 01:14:45

@MNMike

I would try on a different computer if possible, also make sure there is no security software running or VPN.

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MNMike

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2020-07-20 01:14:27

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Re:Incorrect password on firmware update utility

2020-07-20 01:14:27

@Tony thanks for the help. I ended up trying the older FW downloader utility on a different computer and was able to successfully update.

Thanks again!

Mike

MNMike

2020-07-15 13:25:33 - last edited 2020-07-20 01:14:45

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Incorrect password on firmware update utility

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