Unstable ping with AX3000

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Unstable ping with AX3000

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Unstable ping with AX3000
Unstable ping with AX3000
2020-08-08 02:06:51
Model: Archer AX3000  
Hardware Version: V1
Firmware Version: 1.0.8 Build 20200426 rel.65338(5553)

AX3000 is quite unstable while playing videogames

 

Hello, I used to have a older router with you guys and everything was just fine. I increased my internet speed and needed an upgrade in order to use my new and faster internet connection (300/10). Before with the Archer c50 my ping while playing used to be not the very best but it will stay on a constant value during the whole gaming session. But now with this new piece of equipment I cannot play. My ping jumps from 80 that used to be before up to 500 very often (like every 5 seconds or so). It´s sad that I made that investment thinking that the AX3000 was going to be a better experience with the Gigaports that it has. (I play on PC using a highspeed ethernet cable). But it seems that this router is just not good enough compared to the older devices that you guys used to made. Btw the old modem with the new internet connection works just fine, so it must be this new modem.

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Re:Unstable ping with AX3000
2020-08-08 12:32:21
I think you meant router and not modem. First I would try different Ethernet cables (cat5E or better). I would suspect it may need some settings changed. Are you using QoS as that may help or hinder. Try changing NAT Boost, security settings, ensure IPv6 is working (https://test-ipv6.com/), smart connect, and such.
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Re:Unstable ping with AX3000
2020-08-10 17:04:59

@EstebanCR 

 

Aside from the ping, what speeds are you testing at?

 

It would be good to check other programs running in the background to make sure no programs are syncing to the cloud for example.

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