Contacting anyone

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Contacting anyone

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Contacting anyone
Contacting anyone
2020-09-22 22:46:43
Model: Deco M9 Plus  
Hardware Version: V2
Firmware Version:

It has made me do all of this just to see who else has been screwed out of their warranty.  It was deemed that I had a bad product after only a month.  they stated that they would replace it however want to charge me 314.99 more than what I paid for it at Costco.  So I throw a fit and want my money back and they cancelled my RMA....who else has had that happen?

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Re:Contacting anyone
2020-09-23 17:34:04

@Tickedoff 

 

What happens is that the funds are held if an Advanced RMA is chosen meaning you wanted a replacement sent to you before you sent yours back. Once you send your device back with the return shipping label we provide, then the funds are released back. If you were to get the replacement, and don't return your defective device back, then the price of the device is charged.

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