Home

Forums

Stories

Knowledge Base

Home Network Community > All Threads > Archer AX50 -- can't share printer across 2.4 and 5 GHz networks

< All Threads

Archer AX50 -- can't share printer across 2.4 and 5 GHz networks

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Archer AX50 -- can't share printer across 2.4 and 5 GHz networks

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

jackonthecape

2020-10-02 02:18:16 - last edited 2020-10-02 02:59:50

Posts: 4

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-10-02

Archer AX50 -- can't share printer across 2.4 and 5 GHz networks

2020-10-02 02:18:16 - last edited 2020-10-02 02:59:50

Model: Archer AX50

Hardware Version: V1

Firmware Version: 1.0.9

My Brother wireless printer can be found by computers that are on the 2.4 GHz network but not by computers that are on the 5 GHz network. Both networks have the same SSID and password. I've tried with and without the Smart Connect feature turned on.

This was never a problem on my 7-year old Linksys router. Regardless of whether my computer was on the 2.4 or 5 GHz network, it could print to the printer.

Any ideas how to fix this problem? (Besides turning off the 5 GHz radio.)

6 Reply

ArcherC8

LV5

2020-10-02 12:34:56

Posts: 2225

Helpful: 899

Solutions: 51

Stories: 0

Registered: 2018-11-05

Re:Archer AX50 -- can't share printer across 2.4 and 5 GHz networks

2020-10-02 12:34:56

I would make the SSIDs different based on this although it does not specifically address your case. In the Mesh section it says to use a different SSIDs. https://help.brother-usa.com/app/answers/detail/a_id/73618/~/compatibility-with-5-ghz-or-dual-band-wireless-network-router

Tony

2020-10-02 20:07:26

Posts: 6306

Helpful: 1625

Solutions: 165

Stories: 41

Registered: 2018-11-06

Re:Archer AX50 -- can't share printer across 2.4 and 5 GHz networks

2020-10-02 20:07:26

@jackonthecape

The AX50 doesn't have AP Isolation, except for the guest network which I'm not sure if you are using. If not, forget the 5G network on one of the computers, and connect back so it prompts you for the password again.

If you connect back and still can't see the printer trying and ping the IP address of the printer. If you have Windows computers look at the network and internet settings for the network, set it to Home rather then Work or Public.

jackonthecape

LV1

2020-10-04 12:07:56

Posts: 4

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-10-02

Re:Archer AX50 -- can't share printer across 2.4 and 5 GHz networks

2020-10-04 12:07:56

@Tony I tried that. Did not work.

Reset my printer and re-entered the network credentials. Forgot the network SSID on my computer and re-entered the network password.

Anyone else got any idea how to fix this problem? Again, the problem didn't exist with my Linksys router.

jackonthecape

LV1

2020-10-04 17:19:09

Posts: 4

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-10-02

Re:Archer AX50 -- can't share printer across 2.4 and 5 GHz networks

2020-10-04 17:19:09

Am I wrong to expect that computers on both the 2.4 and 5 GHz networks should be able to access a printer connected to one of those networks?

ArcherC8

LV5

2020-10-04 18:59:17

Posts: 2225

Helpful: 899

Solutions: 51

Stories: 0

Registered: 2018-11-05

Re:Archer AX50 -- can't share printer across 2.4 and 5 GHz networks

2020-10-04 18:59:17

You would think so. If your SSIDs were the same, there may be an issue. I have Canon printers that can be on either the 2.4 Ghz or 5Ghz network. We can get to them from either network and I should note that my SSIDs are different.

jackonthecape

LV1

2020-10-06 00:37:10

Posts: 4

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-10-02

Re:Archer AX50 -- can't share printer across 2.4 and 5 GHz networks

2020-10-06 00:37:10

The problem has disappeared. I don't know why. I didn't do anything to make it go away.

I hope it doesn't return.

jackonthecape

2020-10-02 02:18:16 - last edited 2020-10-02 02:59:50

Posts: 4

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-10-02

Information

Helpful: 0

Replies: 6

Archer AX50 -- can't share printer across 2.4 and 5 GHz networks

Archer AX50 -- can't share printer across 2.4 and 5 GHz networks

Information

Voters 0

Tags