Hi Team,

I have recently purchased the TP-link AC5400 MU-MIMO Tri-band new wifi router and within two months it is starting making problems. 

Problem : Internet connection dropping so frequently during a specific time window between 12:00 Noon to 2:00 PM and Again between 5:00 PM to 7:00 PM, I observed during Meeting calls (Skype or Team). 

I have checked the TPlink community and found that this is a common issue with TPlink routers. but there is no solution for fixing the issue. 

During outage router Internet light going orange, In first place I thought it was an issue with my ISP modem but they have checked and replaced their modem but still im' facing the same issue. 

I have tried to login to Router using wifi connection but during the issue I'm able to login to router but not able to check anything as it is not responding properly. 

If I tried to check logs, I'm only getting this error and old logs getting erased from the logs sessions. 

2020-10-01 17:56:08 traffic-stats[6298]: <6> 269001 Clear all stats because time changed  

It seems that the router itself is having an issue.  

Please do not waste time asking rebooting router, Connect with correct power source manual set Time and disable UPnP setting. I already checked those things before writing an email to you.

Router is also connected to UPS to avoid any power surge. 

Your software is pathetic and there are a lot of bugs in software itself.  If I start counting all those bugs there will be no end. 

Please help me to fix this issue as thi making uncomfortable during the client calls.

Thanks

Sanchit

Hardware Version: ArcherC5400X v1.0
Software Version: 1.1.2 Build 20191223 rel.73956

2020-10-01 17:56:08 traffic-stats[6298]: <6> 269001 Clear all stats because time changed