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Archer A7 keeps turning itself off

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Archer A7 keeps turning itself off

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Archer A7 keeps turning itself off
Archer A7 keeps turning itself off
2020-12-15 17:18:44 - last edited 2020-12-15 17:37:25
Model: Archer A7  
Hardware Version: V5
Firmware Version: 5.8

I have had my Archer 7 AC1750 for less than two months. Last night, it began to turn itself off. I have rebooted and attempted a factory reset. No matter what I do, when I turn it on, after about 30 seconds, the power light begins blinking and the 2.4GHz Wireless and 5GHz Wireless lights come on. Then after about another minute, the router turns itself off.

 

There is no option on the Support Page to actually contact TP-Link directly. Only Knowledgebase and Forum options. (REALLY HACKS ME OFF...) So here I am. Any suggestions?

 

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#1
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4 Reply
Re:Archer A7 keeps turning itself off
2020-12-15 21:14:08
See https://www.tp-link.com/us/support/contact-technical-support/#LiveChat-Support for email and chat support.
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#2
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Re:Archer A7 keeps turning itself off
2020-12-15 21:36:14

@ArcherC8 

 

I did go there. There is no chat support option on that page.

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#3
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Re:Archer A7 keeps turning itself off
2020-12-15 21:53:20
Well that is not good. This forum has at least two TP Link employees (Tony and Carl) so I suggest you reach out to them.
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#5
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Re:Archer A7 keeps turning itself off
2020-12-15 22:40:39

@ArcherC8 

 

Thanks. I had bought the router through Amazon, so I contacted their suppport team. They were able to get me throuth to TP-Link support. (I'm glad that they at least had the phone number.)

 

Anyway, I am now waiting on an RMA email from TP-Link Support.

 

Thanks for trying.

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#6
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