Deco X60 Disconnected from other Decos

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Deco X60 Disconnected from other Decos

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco X60 Disconnected from other Decos
Deco X60 Disconnected from other Decos
2021-01-25 19:02:23
Model: Deco X60  
Hardware Version: V1
Firmware Version: 1.2.6 Build 20201013 Rel. 57035

I'm having a problem with one of my deco units. I have 3 total and one of them started showing "disconnected from other decos" and will not connect back no matter what I do. This happened all of a sudden and was working fine for about a month until now.

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Re:Deco X60 Disconnected from other Decos
2021-01-26 18:55:36

@AdamBNYC 

 

Swap that Deco with the other satellite Deco to see if the issue follows the Deco or is with the area the Deco sits in. If the issue follows the device, reset it (hold reset for 1 second) and add it back to the network. If it continues to drop I would reach out to support as something may be wrong with it.

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