Can anyone please help me?

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Can anyone please help me?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Can anyone please help me?
Can anyone please help me?
2021-04-30 19:46:16
Model: Archer AX1800  
Hardware Version:
Firmware Version:

So I bought this router, along with one of their extenders and I cannot get it to work. All of my devices can see it, but yet none can connect. I have tried their awful technical support chat and was about to throw my phone out the window it was so frustrating. Looking for any help please.

 

Thanks!

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#1
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3 Reply
Re:Can anyone please help me?
2021-04-30 20:17:25

@Ethandt 

 

If both WIFI and Ethernet are not working, then the issue may be with the ISP, modem, cable, or you have not got  WAN IP from the modem. 
 

I suspect that you need to re-establish the WAN IP. See the second tread on new router not obtaining IP from cable.

 

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#2
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Re:Can anyone please help me?
2021-04-30 20:56:39

@ArcherC8 Ok that worked, THANK YOU! 

 

So now when I try to connect it to the rnag extender, that's when I am getting nothing. My devices, again, see it, but they won't connect to the EXT WiFi option.

 

Thanks again, this has been very frustrating.

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#3
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Re:Can anyone please help me?
2021-04-30 22:30:07
Factory reset the extender and reset up the network if it does not pass the network.
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#4
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