Issues after latest AX1800 firmware update.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Issues after latest AX1800 firmware update.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Issues after latest AX1800 firmware update.
Issues after latest AX1800 firmware update.
2021-05-31 01:48:11
Model: Archer AX1800  
Hardware Version:
Firmware Version:

Since updating the firmware to the May 26 2021 firmware update this afternoon. My router keeps loosing it's internet connection approximately 30 to 60 minutes after a reboot or power cycle. What a nightmare. Why might it be doing this?

  0      
  0      
#1
Options
2 Reply
Re:Issues after latest AX1800 firmware update.
2021-06-03 21:58:19

@jrsy 

 

Look at the internet LED light to see if it is going amber or stays green. If it goes amber, then it is no longer getting an internet connection from the modem. I would look at the modem and see why is it no longer supplying an internet connection such as contacting the ISP and mentioning that. 

 

What you can first try is to replace the Ethernet cable going from the router to the modem.


If you have a cable modem, you can log into the modem itself and look for any critical 3 or critical 4 errors in the system logs. Those pertain to signal issues that are over the cable line, and not in the modem. 

 

If the issue is happening as soon as an hour, you can try connecting a computer directly to the modem and leaving it for several hours to see if the same issue happens.

 

If the issue seems to stay with the router, I would reach out to our support team as the WAN port may be suspect: link

  0  
  0  
#2
Options
Re:Issues after latest AX1800 firmware update.
2021-06-03 22:25:19

I ended up disabling the guest wireless networks and disabling OFDMA. Problem seemed to go away. I just enabled the guest networks to see if it shows up again or not. I think OFDMA might be the culprit.

  0  
  0  
#3
Options

Information

Helpful: 0

Views: 3169

Replies: 2

Related Articles
icon

Accessibility Adjustments

icon RESET

Choose the right accessibility profile for you

OFF

Seizure Safe

Eliminates flashes and reduces color

OFF

Cognitive Disability

Assists with reading and focusing

OFF

Vision Impaired

Enhances the website's visuals

OFF

ADHD Friendly

More focus and fewer distractions

Content Adjustments

Adjust Scale

icon
100%
icon

Highlight Title

icon

Highlight Link

icon

Text Magnifier

icon

Readable Font

icon

Adjust Fontsize

icon
100%
icon

Align Center

icon

Adjust LineHeight

icon
100%
icon

Align Left

icon

Adjust LetterSpacing

icon
100%
icon

Align Right

icon

Color Adjustment

Low Saturate

icon

High Saturate

icon

Dark Contrast

icon

Light Contrast

icon

Set Text Colors

Monochrome

icon

Set Title Colors

High Contrast

icon

Set BackgroundColor

Orientation Adjustments

Muted

icon

Hide Images

icon

Read Mode

icon

Stop Animation

icon

Reading Mask

icon

Highlight Hover

icon

Big Black Cursor

mutedicon

Big White Cursor

icon

Hide Video/Audio

icon

Stop Video

icon

Stop Audio

icon

Hide Animation

icon

Reading Guide

icon

Useful Links