AX1800 Firmware Upgrade

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

AX1800 Firmware Upgrade

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX1800 Firmware Upgrade
AX1800 Firmware Upgrade
2023-05-08 15:14:53 - last edited 2023-05-10 13:43:37
Model: Archer AX1800  
Hardware Version: V1
Firmware Version: 1.3.1 Build 20210521 rel.72481(5553)

1Hi,

 

My AX1800 is running with firmware 1.3.1 Build 20210521 rel.72481(5553) and it's telling me there is an update to be done. The update is giving me the following error:

 

 

  • Unable to connect to the cloud server. Please try again later.

 

And downloading manually + uploading gets stuck on the uploading step.

 

Any recommendation?

 

Thanks,

 

JMS

  0      
  0      
#1
Options
1 Accepted Solution
Re:AX1800 Firmware Upgrade-Solution
2023-05-08 22:47:39 - last edited 2023-05-10 13:43:37

  @jmspaggi,

There have been a few users reporting issues downloading firmware updates, so I will have to check with our teams to see if there were any issues with the cloud recently.

 

For now, you can use the firmware file on your product's support page to download the latest updates and upgrade manually. Please verify your hardware version by looking at the label of the device before upgrading your firmware manually.

 

Also, if there is no issue with our systems, you may try changing the DNS server of your network to see if the download will continue. I would also recommend trying to upgrade after rebooting your router, which will clear the cache and memory of the router, potentially easing the setup process.

Recommended Solution
  1  
  1  
#2
Options
4 Reply
Re:AX1800 Firmware Upgrade-Solution
2023-05-08 22:47:39 - last edited 2023-05-10 13:43:37

  @jmspaggi,

There have been a few users reporting issues downloading firmware updates, so I will have to check with our teams to see if there were any issues with the cloud recently.

 

For now, you can use the firmware file on your product's support page to download the latest updates and upgrade manually. Please verify your hardware version by looking at the label of the device before upgrading your firmware manually.

 

Also, if there is no issue with our systems, you may try changing the DNS server of your network to see if the download will continue. I would also recommend trying to upgrade after rebooting your router, which will clear the cache and memory of the router, potentially easing the setup process.

Recommended Solution
  1  
  1  
#2
Options
Re:AX1800 Firmware Upgrade
2023-05-10 13:33:22

  @Riley_S I tried updating the DNS for 8.8.8.8 and 8.8.4.4 but I get the same error (Unable to connect to the cloud server. Please try again later)

 

Device hardware is v1.20. I have downloaded the firmware file, but when trying to upload manually, it stays stuck at "0% Uploading..." forever :-/

 

Anything else I can try?

  0  
  0  
#3
Options
Re:AX1800 Firmware Upgrade
2023-05-10 13:43:30

  @Riley_S 

 

Rebooting the modem allowed it to do the update! Thanks for the hint! It fixed my VPN issue!

  0  
  0  
#4
Options
Re:AX1800 Firmware Upgrade
2023-05-10 18:27:25

  @jmspaggi,

Glad you got it all worked out.

The router's do have a limited storage and memory - so if the router had been up a long time, these caches may have filled up leaving no room for the firmware upload. The reboot may have also fixed any routing issues that were occurring by forcing all the devices to rebuild their connections.

  0  
  0  
#5
Options

Information

Helpful: 0

Views: 4692

Replies: 4

Related Articles
icon

Accessibility Adjustments

icon RESET

Choose the right accessibility profile for you

OFF

Seizure Safe

Eliminates flashes and reduces color

OFF

Cognitive Disability

Assists with reading and focusing

OFF

Vision Impaired

Enhances the website's visuals

OFF

ADHD Friendly

More focus and fewer distractions

Content Adjustments

Adjust Scale

icon
100%
icon

Highlight Title

icon

Highlight Link

icon

Text Magnifier

icon

Readable Font

icon

Adjust Fontsize

icon
100%
icon

Align Center

icon

Adjust LineHeight

icon
100%
icon

Align Left

icon

Adjust LetterSpacing

icon
100%
icon

Align Right

icon

Color Adjustment

Low Saturate

icon

High Saturate

icon

Dark Contrast

icon

Light Contrast

icon

Set Text Colors

Monochrome

icon

Set Title Colors

High Contrast

icon

Set BackgroundColor

Orientation Adjustments

Muted

icon

Hide Images

icon

Read Mode

icon

Stop Animation

icon

Reading Mask

icon

Highlight Hover

icon

Big Black Cursor

mutedicon

Big White Cursor

icon

Hide Video/Audio

icon

Stop Video

icon

Stop Audio

icon

Hide Animation

icon

Reading Guide

icon

Useful Links