router keeps restarting

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router keeps restarting

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router keeps restarting
router keeps restarting
2021-08-03 11:30:41
Model: Archer AX50  
Hardware Version: V1
Firmware Version: v1

i got a new Archer AX50 router, when i plugged in with my modem the device starts working all the lights are green, normally after 30 seconds to 1 minute the device restarts by itself and the internet get disconnected (lights in orange). has anyone have any idea how I can fix this issue....

 

 

thanks in advance

 

with regards

Amarnaath

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Re:router keeps restarting
2021-08-03 16:29:00

@Amar633naath 

 

Some things I would try:

 

  • Be sure the router's firmware is up to date
  • try a factory reset
  • Disconnect all cables (USB and Ethernet) and power cycle to see if it restarts. If it failed with all cables dicconnected, then contact support.
  • If it does not restart on it own, connect only the modem and power cycle to see if it restarts.
  • If not, then connect the Ethernet connections one at a time and retest to see if one of them is causing the issue.
  • Lastly connect each USB device one at a time and retest (such as printers or disk drives).

 

I would most likely suspect a USB device pulling to much power.

 

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Re:router keeps restarting
2021-08-04 11:50:12

@ArcherC8 

 

 

thank you for your response

 

regards

Amarnaath

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