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Archer AX11000: cannot ping my IP, prot forwarding is not working

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Archer AX11000: cannot ping my IP, prot forwarding is not working

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Archer AX11000: cannot ping my IP, prot forwarding is not working
Archer AX11000: cannot ping my IP, prot forwarding is not working
2021-11-19 21:15:54 - last edited 2021-11-19 21:28:22
Model: Archer A10 Pro  
Hardware Version:
Firmware Version:

Just installed Archer AX11000 router.

 I am trying to setup a FTP server using the port forwarding function. From outside, there is no connection to my IP.

 

ping my IP:  no connection.

 

ping my IP using the diagnostic tool in the TP link manage interface, it worked. 

 

 

I've turned off all firewall and antivirus functions.

 

What am I missing here?

 

Thanks a lot!

 

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Re:Archer AX11000: cannot ping my IP, prot forwarding is not working
2021-11-25 08:41:41

@Dr_Zee 

 

Firstly, please check and ensure you can access the FTP server in the local network from another device.

 

Then, go through this guide to review all the settings for port forwarding on the AX11000:

https://www.tp-link.com/support/faq/1379/ (Case 3)

 

Here are more troubleshooting suggestions that you can refer to if the outside access still fails:

https://www.tp-link.com/support/faq/785/

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