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Cannot Connect to any Google Services

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Cannot Connect to any Google Services

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

bws1105

2022-03-19 18:58:55

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Registered: 2022-03-19

Cannot Connect to any Google Services

2022-03-19 18:58:55

Model: Archer AX1500

Hardware Version: V1

Firmware Version: 1.2.5 Build 20220117 Rel. 52085(5553)

I am unable to connect to any Google service from any device connected to the router. On my phone when I turn off WiFi and connect to the cell service it works fine. On my laptop I can connect to any other website, but Google nor any other Google services will load. When I try to ping google I get Request Timed Out, I get the same thing when I ping 8.8.8.8.

I get a good response when I ping yahoo or any other website.

Any help would be appreciated.

1 Reply

Kevin_Z

2022-03-21 06:43:39

Posts: 22059

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Registered: 2018-12-24

Re:Cannot Connect to any Google Services

2022-03-21 06:43:39

@bws1105

I'm wondering if you can connect to Google or Google service if you connect the laptop to the ISP modem directly bypassing the router? Please test this and confirm if the issue lies in the router or in the ISP.

If you can connect to Google service fine when connecting to the ISP modem directly, please try to manually change the Internet DNS server on the AX1500 to Google's 8.8.8.8, then reboot the router and confirm.

BTW, who is your ISP?

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bws1105

2022-03-19 18:58:55

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Registered: 2022-03-19

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Cannot Connect to any Google Services

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