Added a new Deco to my Mesh and now one of the originals doesn't work

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Added a new Deco to my Mesh and now one of the originals doesn't work

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Added a new Deco to my Mesh and now one of the originals doesn't work
Added a new Deco to my Mesh and now one of the originals doesn't work
2022-11-11 11:59:46 - last edited 2022-11-14 11:49:32

I had 3 Deco units (for ease, we will call them 1, 2 and 3). 1 is connected to the router and 2 and 3 are just on the mesh network. Everything works great. I bought a 4th M4 to put in my basement. I added it to the network and it works just fine. However, number 3 has stopped working. The symptom is that my devices give me a "Coudn't Authenticate Connection" error. I even tried a factory reset on the Deco and reconnected it to the mesh network. No luck. Any thoughts / ideas here? Thanks!

  0      
  0      
#1
Options
3 Reply
Re:Added a new Deco to my Mesh and now one of the originals doesn't work
2022-11-11 15:11:34 - last edited 2022-11-14 11:49:32

  @RobReid 

You didn't say what model the #1, #2, and #3 deco nodes were. Probably of no consequence, but...just in case. 

What Hardware version on the nodes and what firmware?

Have you tried resetting the Deco #3 back to factory settings (press the recessed button and hold for 10-15 seconds)?

That should initiate a flash back to factory settings. Then re-adding it back into the Mesh.  

If that does not work you may have run into a coincidental hardware failure, which has nothing to do with the new Node. In which case open a service ticket with Deco.

  0  
  0  
#2
Options
Re:Added a new Deco to my Mesh and now one of the originals doesn't work
2022-11-11 15:44:56 - last edited 2022-11-14 11:49:32

  @DAServices I tried a reset (didn't push for 10-15 seconds, but it did start flashing blue again). These units are all M4's and I just bought them this week. I will try the factory reset and see what happens...

  0  
  0  
#3
Options
Re:Added a new Deco to my Mesh and now one of the originals doesn't work
2022-11-11 15:57:54 - last edited 2022-11-14 11:49:32

  @DAServices I also tried the factory reset and it still doesn't work. I will put in a ticket.

  1  
  1  
#4
Options

Information

Helpful: 0

Views: 692

Replies: 3

Related Articles
icon

Accessibility Adjustments

icon RESET

Choose the right accessibility profile for you

OFF

Seizure Safe

Eliminates flashes and reduces color

OFF

Cognitive Disability

Assists with reading and focusing

OFF

Vision Impaired

Enhances the website's visuals

OFF

ADHD Friendly

More focus and fewer distractions

Content Adjustments

Adjust Scale

icon
100%
icon

Highlight Title

icon

Highlight Link

icon

Text Magnifier

icon

Readable Font

icon

Adjust Fontsize

icon
100%
icon

Align Center

icon

Adjust LineHeight

icon
100%
icon

Align Left

icon

Adjust LetterSpacing

icon
100%
icon

Align Right

icon

Color Adjustment

Low Saturate

icon

High Saturate

icon

Dark Contrast

icon

Light Contrast

icon

Set Text Colors

Monochrome

icon

Set Title Colors

High Contrast

icon

Set BackgroundColor

Orientation Adjustments

Muted

icon

Hide Images

icon

Read Mode

icon

Stop Animation

icon

Reading Mask

icon

Highlight Hover

icon

Big Black Cursor

mutedicon

Big White Cursor

icon

Hide Video/Audio

icon

Stop Video

icon

Stop Audio

icon

Hide Animation

icon

Reading Guide

icon

Useful Links