X55 internet comes & goes

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

X55 internet comes & goes

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
X55 internet comes & goes
X55 internet comes & goes
2023-04-19 18:22:04
Model: Deco X55  
Hardware Version: V1
Firmware Version: 1.2.2

According to Internet Connection Monitor, my internet has dropped 15 times today, although only for a few seconds each time.  My Deco log reports pages of entries which I cannot interpret, for example:

 

Wed Apr 19 13:55:38 2023 daemon.err nrd[13437]: estimatorDot11kIterateCB: Timeout waiting for 802.11k response from AC:AE:19:04:DC:BE

Wed Apr 19 13:55:40 2023 daemon.err nrd[13437]: estimatorDot11kIterateCB: Timeout waiting for 802.11k response from 68:C4:4D:A0:29:A4

Wed Apr 19 13:55:44 2023 daemon.err nrd[13437]: triggerMonSteering: Failed to get uplink rssi for AC:AE:19:04:DC:BE

Wed Apr 19 13:55:46 2023 daemon.err nrd[13437]: triggerMonSteering: Failed to get uplink rssi for 68:C4:4D:A0:29:A4

Wed Apr 19 13:55:49 2023 daemon.err nrd[13437]: estimatorDot11kIterateCB: Timeout waiting for 802.11k response from 68:C4:4D:A0:29:A4

Wed Apr 19 13:55:51 2023 daemon.err nrd[13437]: estimatorDot11kIterateCB: Timeout waiting for 802.11k response from AC:AE:19:04:DC:BE

Wed Apr 19 13:55:55 2023 daemon.err nrd[13437]: triggerMonSteering: Failed to get uplink rssi for 68:C4:4D:A0:29:A4

Wed Apr 19 13:55:57 2023 daemon.err nrd[13437]: triggerMonSteering: Failed to get uplink rssi for AC:AE:19:04:DC:BE

Wed Apr 19 13:56:03 2023 daemon.err nrd[13437]: estimatorDot11kIterateCB: Timeout waiting for 802.11k response from AC:AE:19:04:DC:BE

Wed Apr 19 13:56:12 2023 daemon.err nrd[13437]: estimatorDot11kIterateCB: Timeout waiting for 802.11k response from AC:AE:19:04:DC:BE

 

My Arris cable modem for my XFINITY connection does not seem to report problems in its event log at the same times as the DECO:

 

4/18/2023 23:42 84000700 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
4/19/2023 0:11 84020200 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
4/19/2023 0:16 84000700 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
4/19/2023 0:16 84020200 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
4/19/2023 0:20 84000700 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
4/19/2023 9:41 84020200 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
4/19/2023 11:12 84000700 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 

I would appreciate help in interpreting what might be causing these problems.  Even if the internet is only down for a few seconds at a time, that is enough to kick me out of my company VPN, which takes at least five minutes to get back in.  I have already taken all the steps on the Fix Unstable Connections webpage.

 

  0      
  0      
#1
Options
2 Reply
Re:X55 internet comes & goes
2023-04-19 18:48:16

  @GDAlex, So it looks like the 802.11k standard is in relation to Device Roaming - meaning that either a device, or if those MAC addresses are your nodes, are having trouble roaming between nodes, or is having trouble maintaining the mesh network's connection. Do you know if the behavior exists across the entire network, or only devices that are connected to satellites?

 

I would recommend disconnecting your satellite nodes, or moving them much closer to determine if the behavior is a result of the mesh, or a result of the main node's behavior.

I would try and check to see if you can observe the same internet drops while only being able to connect to the main deco node.

 

Otherwise, I would take a look at some of the options on your network associated with roaming signals, such as Fast Roaming or Mesh Networking. If you are able to isolate the behavior to specific clients, I would highly recommend disabling the mesh networking for the device, as this will prevent the Deco from moving the device around.

  0  
  0  
#2
Options
Re:X55 internet comes & goes
2023-04-19 19:26:32

  @Riley_S 

Thank you.  I have a base + 2 nodes.  Both of the remotes report "strong" connections to the base and are only about 20 feet away from the base (although there are intervening walls; 1 is brick, the other drywall). 

 

I will try to figure out which devices are represented by those two MAC addresses in the excerpt (they are not the nodes).  I will switch off "mesh" and "beamforming" for them once I have identified them.  

 

I tried to attach the whole system log to this note but it would not upload.  

 

  0  
  0  
#3
Options
icon

Accessibility Adjustments

icon RESET

Choose the right accessibility profile for you

OFF

Seizure Safe

Eliminates flashes and reduces color

OFF

Cognitive Disability

Assists with reading and focusing

OFF

Vision Impaired

Enhances the website's visuals

OFF

ADHD Friendly

More focus and fewer distractions

Content Adjustments

Adjust Scale

icon
100%
icon

Highlight Title

icon

Highlight Link

icon

Text Magnifier

icon

Readable Font

icon

Adjust Fontsize

icon
100%
icon

Align Center

icon

Adjust LineHeight

icon
100%
icon

Align Left

icon

Adjust LetterSpacing

icon
100%
icon

Align Right

icon

Color Adjustment

Low Saturate

icon

High Saturate

icon

Dark Contrast

icon

Light Contrast

icon

Set Text Colors

Monochrome

icon

Set Title Colors

High Contrast

icon

Set BackgroundColor

Orientation Adjustments

Muted

icon

Hide Images

icon

Read Mode

icon

Stop Animation

icon

Reading Mask

icon

Highlight Hover

icon

Big Black Cursor

mutedicon

Big White Cursor

icon

Hide Video/Audio

icon

Stop Video

icon

Stop Audio

icon

Hide Animation

icon

Reading Guide

icon

Useful Links