VPN Not Working

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VPN Not Working

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VPN Not Working
VPN Not Working
2023-09-05 17:08:45 - last edited 2023-09-05 18:31:18
Tags: #VPN Connection Problems
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.7.1 Build 20230608 Rel. 74023

Trying to connect to a new Watchguard VPN for work and I keep getting an error message that reads:

(SSLVPN Authentication Failed)

Could not download the configuration from the server.

Do you want to try to connect using the most recent configuration?

 

When I select yes, I get another message that reads:

Watchguard Mobile VPN with SSL

Disconnected!

 

My IT manager believes there is something with my home network that is creating this problem. We were using Permeter81 previously and I could connect with no problems. I don't have good enough cell service to test this VPN through my phone's Hot Spot unfortunately.  

 

I'm hoping I can get some help here so I can get back to doing my work remotely. 

 

*EDIT - I got to an area where I had 5G wirless. Used my hot spot - same result. Must not be the Deco??

 

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