PS5 absolutely refuses to connect to Archer AX73 main network

PS5 absolutely refuses to connect to Archer AX73 main network

PS5 absolutely refuses to connect to Archer AX73 main network
PS5 absolutely refuses to connect to Archer AX73 main network
2024-08-01 05:21:13 - last edited 2024-08-01 05:23:54
Tags: #PS5
Model: Archer AX73  
Hardware Version:
Firmware Version:

Pretty much what the title says. Just purchased an Archer AX73 to replece a Nighthawk 7000 Wifi 5 router. Majority of the devices in the house are Wifi 6 (mostly Apple stuff and one PC) with a smattering of older stuff that will only connect to 2.4 Ghz (camera, monitor, PS3). So far just about everything connects with no issue except for the PS5.

The PS5 sees the router and connects to it, but when it tries to hit the internet, the connection just dies. Very similar to what this person describes (https://community.tp-link.com/us/home/forum/topic/645998). Here's what I've done so far:

 

  • Updated the router to latest firmware
  • Updated the PS5
  • Made the PS5 forget the old network name
  • Created a new network name
  • Tried using SmartConnect
  • Created separate 5Ghz and 2.4 Ghz networks
  • Tried setting the PS5 to use 5Ghz only
  • Tried setting the PS5 to use 2.4Ghz only
  • Reset default settings on PS5 to try to clear network data
  • Unplugged router for five minutes and plugged back in
  • Used Cloudflare and Google DNS numbers
  • Restarted the PS5 a billion times


The only thing that is working so far is setting up a 5Ghz guest network (with a secure password). One thing I'm noticing is that the main network is using WPA2 personal and the guest is using WPA3. When I get a chance, I'll try to monkey with those.

The Archer is in another room, but the PS5 is saying the signal strength is 100%, so we're good there. The PS3 is working fine. I haven't tried moving the Archer next to the PS5 to hardwire it yet. I want to avoid that as much as possible as I need a hardwire connection to my computer for WFH.

I also have an old Netgear Wifi 5 network extender with an Ethernet port laying aroud. I was getting decent speeds with the old Nighthawk, so that is an option.

Is anyone else running into this? This is driving me effing insane. I have to admit, this PS5 issue is really putting a dent in what's been up-to-now a great user experience with TP-Link. In particular, I really think the mobile app is a major step up from the Netgear one. I'm just really shocked at how dfficult connecting the PS5 has been, particalurly since the Nighthawk had zero issues.

TIA for any help.


 

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Re:PS5 absolutely refuses to connect to Archer AX73 main network
2024-08-06 06:12:12

UPDATE:

After talking with the techs on TP LInk chat, they suggested setting the main 5ghz band's mode to "a/n/ac mixed" and not use ax/Wifi 6 at all. Once I did this, the PS5 did connected to the main network. Turning ax back on caused the PS5 once again to not connect.

It should be noted that the PS5 connects to the guest network regardless of whether ax mode is on on or not.

So, there's a solution, but not a great one. Every other Wifi 6/ax device in the house connects in to the main 5 ghz band in ax mode with no issue. I'm a little frustrated that if I want the PS5 to connect to the main network, I have to throttle back wifi 5/ac. Not a huge problem, but it's not what I paid for.

That said: while researching all of this, I discovered that it's actually good security practice to put game consoles and IoT device on the guest network. So I'll probably keep the PS5 on the guest network going forward, but I'm still a little irritated that the router is giving me this problem. Then again, it could be something Sony is doing.

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Re:PS5 absolutely refuses to connect to Archer AX73 main network
2024-08-06 10:55:53

  @Mattand08 

 

Great that you have a solution.

 

I would wonder if it is the PS5 with the issue and not the router since all your other devices work fine in AX mode. Not sure why the PS5 works on the guest network if it is set to AX only.

 

Is there a way to see if the PS5 is connected in AX mode or that the guest network is in AX mode?  If you have an Apple PC, checking the network is easy to do.

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