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Home Shield Reports Missing

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Home Shield Reports Missing

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

eruby

2024-08-30 02:06:57

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Registered: 2024-08-30

Home Shield Reports Missing

2024-08-30 02:06:57

Tags: #HomeShield

Model: Archer AX4400

Hardware Version:

Firmware Version:

It appears I am no longer getting weekly or monthly reports. My last Monthly report was in May and last Weekly report July 8-15. My subscription is active. I can see older reports, just nothing since. Anyone know what might have happened?

1 Reply

Sunshine

2024-08-30 08:28:38

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Registered: 2018-12-17

Re:Home Shield Reports Missing

2024-08-30 08:28:38

@eruby

Hi,

Thank you so much for taking the time to post the issue on the TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240864756, please check your email box and ensure the support email is well received.

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.

eruby

2024-08-30 02:06:57

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Registered: 2024-08-30

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