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Report notifications but no reports in the app

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Report notifications but no reports in the app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

CapnStabby

2024-05-10 17:54:42

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Report notifications but no reports in the app

2024-05-10 17:54:42

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Model: Deco XE5300

Hardware Version:

Firmware Version: 1.2.5

In the iOS app, I keep getting notifications that I have a report ready, but when I go to the report section of the Deco app, there are no reports there. I've had the AX5300 for several months now, and still have not gotten a single report.

1 Reply

David-TP

2024-05-11 06:39:41

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Re:Report notifications but no reports in the app

2024-05-11 06:39:41

@CapnStabby

Hi, Does Deco X5300 work in wireless router mode or Access Point mode?

If it is in wireless router mode, have you configured any parental control profiles or run any network scan under Security？

Could you please also refer to this link to help me submit the APP log:

How to submit Deco APP log

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

CapnStabby

2024-05-10 17:54:42

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Helpful: 1

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Registered: 2024-05-10

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Report notifications but no reports in the app

Report notifications but no reports in the app

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