Deco keeps losing internet connectivity

Deco keeps losing internet connectivity

Deco keeps losing internet connectivity
Deco keeps losing internet connectivity
2024-10-14 08:02:22
Model: Deco X20  
Hardware Version:
Firmware Version: 1.2.1 build 20210723 rel 64983

Having issues with the Deco disconnecting multiple times per day, having to cycle power to resolve. 

 

I have a 2 piece set, one downstairs connected to the modem (which is connected to the fiber optic port on the wall) and one upstairs

 

I am currently connected to NTT in Japan, I do not know if there have been other issues like this. Nothing pops up when I use the keyword "NTT" 

 

I do now know if the problem is the service or the fiber connection in the house or the Deco but I would like to get steps towards resolving this as it seems like I cannot get through a movie without losing internet connectivity.

 

I do not have issues (anymore) with speeds, when I use the Deco app my speeds line up pretty well with what I should be getting

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#1
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3 Reply
Re:Deco keeps losing internet connectivity
2024-10-14 08:16:25

I have the same problem. 

 

The MESH deco x20 is very unstable. Goes or internet evert 10 sec, and the on again? 

 

The main deco is good thougt 

 

What is the problem? 

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#2
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Re:Deco keeps losing internet connectivity
2024-10-14 08:16:57

I have the same problem. 

 

The MESH deco x20 is very unstable. Goes or internet evert 10 sec, and the on again? 

 

The main deco is good thougt 

 

What is the problem? 

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#3
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Re:Deco keeps losing internet connectivity
2024-10-27 15:19:51

  @Amccurdy1997 

 

I have the same problem, but with a 3 node X55.  

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#4
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