Decided to subscribe to the parental controls to set time limits for my children who are spending too much screen time playing games. I set time limits to cut them off at 8:30pm until after school around 4:00pm. Internet either cuts out completely, or is intermittent. Is there a fix? If this hasn't been rectified, can I get my money back?
First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email. Also please take screenshots of all your VPN settings.
I recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 844828] Parental controls and internet dropping signal
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/us/home/forum/topic/844828
Model&Version: [User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]
In the template above please fill in the areas that say [User Provided]. This will open a case with our engineering team, and they will work with you via email.
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