Thank you for your reply; his is the first indication that my complaint is being sent  to management. While I am aware of  he industry standard, there are usually exceptoins to such for unusual circumstances. I have reason to believe that my experience in this instance is one such: A router should not fail after two day's use, nor ought the owner thereof be expected to pay to ship the device to the manufacturer.

he so-called support I received only made matters much worse: One agent would say one thing, the next agent say omething else, and so on, to the point where at least a few agents did not really know what they were talking about. Given TP-Link's long-standing reputation, this was, a blot on the escutchion.

It appeared that my replies to TO-Link were not even read, as I would write "A," and the reply seemed to have no relevane to that. All in all, this was simply not even close to what I expected given my experience over a number of years with TP-Link.

Some time today, I expect delivery of a new XE75 from Amazon. There was a amusing step in the return/replace process: I filled in the form, but I did not receive the normal "Do you want a replacement or a refund."  Instead I was given a lengthy list of possible purchases. It was not until I realized that, in a sense, there could not be a direct replacement as the price had gone down beween my oriiginal purchase and my return. I asked for a refund and once that was completed, entered a new order for the same router at the new price.