Is the parental control feature not working. I've created a specific profile for our Playstation 5 and once I add it to the profile with a bedtime schedule on (later at night), the internet is immediately turned off, no matter what time of day.
We have been having a lot of problems as of late with Parental controls going to have you open up a support ticket on this.
First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.
I recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 862910] Parental control not worki g
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/us/home/forum/topic/862910?moduleId=2424
Model&Version: [User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]
In the template above please fill in the areas that say [User Provided]. This will open a case with our engineering team, and they will work with you via email.
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