Forums/
Deco
2 weeks ago
@bbodb1 Based on the information available, you're reading the documentation correctly in principle. Here's what we know: Compatibility Between Different Deco Models: All Deco models, including...
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Forums/
Deco
2 weeks ago
@SmyrnaGuy When you try again please do the following Reset both deco's by pressing and holding the reset button on each deco's for 2 to three seconds Switch the deco's around so the one you were...
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Forums/
Deco
2 weeks ago
@Admranger Reaching out to the support staff on this but please keep in mind it is the weekend for most of them so you might not hear anything till Monday I'm afarid. In the mean time please use the...
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Forums/
Deco
2 weeks ago
@Admranger What app version are you running is it 3.10.377? Have you tried to reset each deco you own and then try to add them to the app? You can reset each one by pressing on the reset button of...
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Forums/
Deco
2 weeks ago
@Admranger Are you getting any error messages? If so can you please provide screenshots? You can find your firmware and hardware version without the app by using the instructions below 1. Go to...
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Forums/
Deco
2 weeks ago
@SmyrnaGuy I would try to replace the 2nd cable that goes from the main Deco to the patch panel to see if its just a cable gone bad, Another thing you can try is go from the modem itself to the patch...
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