Forums/
Deco
2025-09-21 21:06:24
@Daisymay I would start here https://community.tp-link.com/us/home/kb/detail/412864 Make sure to look for the "Recommended Troubleshooting" section
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Forums/
Deco
2025-09-21 21:05:07
@zim2dive This is starting to sound like another display error in the app which may require beta firmware to fix. Going to escalate this case to see if we can get an engineer to look at it. First...
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Forums/
Deco
2025-09-21 16:14:40
@natnafu-rai No, you cannot turn off both the 2.4 GHz and 5 GHz bands simultaneously on a TP-Link Deco, as the system requires both bands to be active to maintain the mesh network's functionality
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Forums/
Deco
2025-09-21 16:11:35
@ITguy2025 I would try turning off the UPNP feature and SIP ALG feature in the Deco App Under: More > Advanced > NAT Forwarding. If turning those off doesn't improve your speed and if your model...
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Forums/
Deco
2025-09-21 15:47:30
@schneids First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local...
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Forums/
Deco
2025-09-21 15:39:56
@stormumd Do you have an antivirus on your phone that could be blocking it? https://community.tp-link.com/us/home/forum/topic/841688?replyId=1610172
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